LaLesha Lee
Upper Darby
Summary
Dynamic medical billing professional with expertise in insurance claims and patient billing, honed at Bright Medical Technology. Proven track record in enhancing operational efficiency and ensuring HIPAA compliance. Strong communicator with exceptional multitasking abilities, adept at resolving discrepancies and optimizing billing processes for improved reimbursement outcomes. Professional with strong focus on accuracy and efficiency in processing healthcare claims. Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to detail. With signifisignificant time as customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Biller
Bright Medical Technology
Philadelphia, PA
08.2025 - Current
- Processed insurance claims accurately and efficiently, ensuring timely reimbursement for services rendered.
- Reviewed patient billing information for completeness and accuracy, minimizing errors in submissions.
- Collaborated with healthcare providers to resolve discrepancies in billing practices and patient accounts.
- Communicated effectively with patients regarding their bills, addressing inquiries and payment options.
- Verified insurance of patients to determine eligibility.
Scheduling Coordinator
Reputable Solutions Homecare LLC
Norristown, PA
02.2021 - Current
- Coordinated scheduling for multiple clients, ensuring timely and efficient service delivery.
- Developed and maintained relationships with caregivers to optimize workforce allocation.
- Implemented scheduling software enhancements, improving efficiency in managing appointments.
- Analyzed client needs to recommend adjustments in caregiver assignments for improved satisfaction.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Medical Records Clerk
QTC Management
Philadelphia, PA
01.2021 - 04.2021
- Processed patient information requests efficiently while maintaining confidentiality and security protocols.
- Managed electronic health records ensuring data accuracy and compliance with regulatory standards.
- Implemented improvements in record retrieval processes, enhancing operational efficiency and reducing turnaround times.
- Oversaw quality control measures for document indexing, improving overall data integrity within the system.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Medical Records Clerk
Advanced Diagnostics
Bala, PA
02.2020 - 01.2021
- Trained new staff on medical records management systems and best practices to ensure compliance and accuracy.
- Collaborated with healthcare providers to streamline record-keeping procedures, optimizing workflow across departments.
- Conducted audits of medical records to ensure adherence to policies, identifying areas for process enhancement.
- Led initiatives to digitize paper records, facilitating easier access to patient information and improving data management efficiency.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
Inbound Call Center Representative
Power Home Remodeling
Chester, PA
08.2015 - 02.2019
- Monitored daily operations to ensure compliance with care standards and regulatory requirements.
- Trained new staff on scheduling procedures, enhancing team performance and productivity.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Improved operational efficiency by automating routine scheduling tasks.
- Streamlined scheduling processes, reducing time spent on creating schedules by half.
Education
Associate of Applied Science - Criminal Science
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
University City High School
Philadelphia, PACertificate of Technical Studies - Medical Billing And Coding
All-State Career School
Essington, PA10-2020
Skills
- Insurance claims
- Insurance billing
- Medical billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Customer service
- Patient billing
- CPT knowledge
- Data entry
- CMS-1500 billing forms
- Medicare and medicaid process
- Payment posting
- ICD-10
- ICD-10 proficiency
- Electronic health record software
- Records management
- Multitasking and organization
- Navinet
- EPIC
- PROMISE
- BRIGHTREE
- Collection calls
Certification
- Certified Medical Biller and Coder, NHA -
Timeline
Medical Biller
Bright Medical Technology
08.2025 - Current
Scheduling Coordinator
Reputable Solutions Homecare LLC
02.2021 - Current
Medical Records Clerk
QTC Management
01.2021 - 04.2021
Medical Records Clerk
Advanced Diagnostics
02.2020 - 01.2021
Inbound Call Center Representative
Power Home Remodeling
08.2015 - 02.2019
Associate of Applied Science - Criminal Science
Community College of Philadelphia
High School Diploma -
University City High School
Certificate of Technical Studies - Medical Billing And Coding
All-State Career School