Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lalima KhadkaSubedi

Sunnyvale,CA

Summary

Great communication and problem-solving. Excellent soft skills and patience. Excellent work experience in computer networking and support services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Orion
12.2022 - Current
  • Experience managing PC Imaging and deployments
  • Basic experience managing and support virtual server infrastructure (Hyper-V)
  • Managed Active directory,Exchange server, File server, Backup solutions, network drives, PC Imaging, Firewalls etc
  • Experience managed Printer connection
  • Managed Intra AD and MS365 in Cloud
  • Experience extending or migrating on-premises AD service to cloud-base solutions like Azure AD
  • Experience managed Router, Switch connectivity and wireless Access Points
  • Networking support, LAN, WAN, DHCP, TCP/IP and wireless technologies (support,configuring and troubleshooting , network solution,including server, routers, switches, cisco routers wakeless LAN controllers)


IT Support Specialist

Delta
02.2020 - 08.2022
  • Created help desk ticket, troubleshot and resolved desktop issues.
  • Monitored systems performance to identify potential issues
  • Implemented and managed Active Directory service, including user and group management and group policy
  • Managed Active directory,Exchange server, File server, Backup solutions, network drives, PC Imaging, Firewalls etc
  • Experience managed Arista, Cisco and Sonic wall router
  • Experience managed Outlook and Microsoft, Share Points and One Drive
  • Managed AD user and Group as well as Group policy Management. Window OS, LAN, WAN, TCP,/IP Ethernet, Team viewer, VPN, Microsoft team
  • Supported wireless & Technical troubleshoot and networking technologies
  • Managed LAN switches, routers and network devices.

Education

Associate of Science - Business Administration And Management

Padma Kanya College
Nepal
04.2009

Skills

  • Remote support Tools(Remote desktop,Team viewer, Quick assist)
  • Basic experience managing and support virtual server infrastructure (Hyper-V)
  • Experience managing PC Imaging and deployments
  • Help desk support to end users for applications related issues (outlook,office,Team,Windows Zoom and VoIP)
  • Excellent soft skills and patience when working with people
  • Collaborated with colleague to resolve urgent issues on time

Certification

CompTia Network+

Timeline

IT Support Specialist

Orion
12.2022 - Current

IT Support Specialist

Delta
02.2020 - 08.2022

Associate of Science - Business Administration And Management

Padma Kanya College
Lalima KhadkaSubedi