Lalima KhadkaSubedi
Sunnyvale,CA
Summary
Great communication and problem-solving. Excellent soft skills and patience. Excellent work experience in computer networking and support services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Orion
12.2022 - Current
- Experience managing PC Imaging and deployments
- Basic experience managing and support virtual server infrastructure (Hyper-V)
- Managed Active directory,Exchange server, File server, Backup solutions, network drives, PC Imaging, Firewalls etc
- Experience managed Printer connection
- Managed Intra AD and MS365 in Cloud
- Experience extending or migrating on-premises AD service to cloud-base solutions like Azure AD
- Experience managed Router, Switch connectivity and wireless Access Points
- Networking support, LAN, WAN, DHCP, TCP/IP and wireless technologies (support,configuring and troubleshooting , network solution,including server, routers, switches, cisco routers wakeless LAN controllers)
IT Support Specialist
Delta
02.2020 - 08.2022
- Created help desk ticket, troubleshot and resolved desktop issues.
- Monitored systems performance to identify potential issues
- Implemented and managed Active Directory service, including user and group management and group policy
- Managed Active directory,Exchange server, File server, Backup solutions, network drives, PC Imaging, Firewalls etc
- Experience managed Arista, Cisco and Sonic wall router
- Experience managed Outlook and Microsoft, Share Points and One Drive
- Managed AD user and Group as well as Group policy Management. Window OS, LAN, WAN, TCP,/IP Ethernet, Team viewer, VPN, Microsoft team
- Supported wireless & Technical troubleshoot and networking technologies
- Managed LAN switches, routers and network devices.
Education
Associate of Science - Business Administration And Management
Padma Kanya College
Nepal04.2009
Skills
- Remote support Tools(Remote desktop,Team viewer, Quick assist)
- Basic experience managing and support virtual server infrastructure (Hyper-V)
- Experience managing PC Imaging and deployments
- Help desk support to end users for applications related issues (outlook,office,Team,Windows Zoom and VoIP)
- Excellent soft skills and patience when working with people
- Collaborated with colleague to resolve urgent issues on time
Certification
CompTia Network+
Timeline
IT Support Specialist
Orion
12.2022 - Current
IT Support Specialist
Delta
02.2020 - 08.2022
Associate of Science - Business Administration And Management
Padma Kanya College