Lalita M. Garcia
Seffner,FL
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. With a history of meeting, company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Specialist
Steritech
Seffner, FL
10.2023 - 08.2024
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Ensured compliance with regulatory requirements and industry standards.
AREA MANAGER
PIZZA HUT
Bradenton, Clearwater, FL
01.2021 - 08.2023
- Overseeing management of 6-8 stores of 10-20 employees per store
- Review of area P&L, with follow-up on store level
- Training and empowering RGM’s to set action plans to improve store profitability
- Weekly individual RGM review
- Oversee a monthly RGM meeting to achieve positive alignment with corporate goals and policies
- Complete monthly food safety inspections (ServSafe Proctor Certified)
- Purposeful in-store visits to assist in moving the store in a forward direction
- Recruiting of RGM’s, Assistant Managers, and Shift Leads
- Monthly training class for junior management development
- Daily and weekly review of period reports using Power Bi
KONING RESTAURANTS INTERNATIONAL, LC / PIZZA HUT, EXTERNAL HIRE FOR RGM POSITION
Miami, Davie, FL
07.2012 - 05.2015
- Hiring and recruiting
- Team member development for key positions
- Quality customer service
Assistant Manager
Lalita M. Garcia, GOLDEN CORRAL
Tampa, Pembroke Pines, Florida, FL
05.2006 - 05.2012
- Working in a large fast-paced seated buffet restaurant environment with gross receipts of $70K - $110K per week
- Employee management (including scheduling) of approximately 80 employees
- Keeping accurate inventory, COS, P&L
- Quality control and adhering to all State and Federal requirements and guidelines
Education
Associate of Science -
Hillsborough Community College
Tampa, FLSkills
- Computer proficient in Word and Excel
- People management
- Time management
- Customer relations skills building relationships that allow positive communication and company growth
- Problem-Solving
- Conflict Resolution
- Task Prioritization
- Project Planning
- Remote Office Availability
- Recordkeeping
- Expert trainer with knowledge and experience that allows me to build on weaknesses and leverage team strengths
- Excellent communication skills via telephone or email
- Positive attitude with a genuine small and care for all people
References
(References available upon request
Awards and Certification
- RGM OF THE YEAR area level and regional level
- Area Coach PHD certification
- Top performer 2021 and 2022
- Advanced Specialist Training 2024
Certification
- CP-FS 2024
- ServSafe Certified
Timeline
Operations Specialist
Steritech
10.2023 - 08.2024
AREA MANAGER
PIZZA HUT
01.2021 - 08.2023
KONING RESTAURANTS INTERNATIONAL, LC / PIZZA HUT, EXTERNAL HIRE FOR RGM POSITION
07.2012 - 05.2015
Assistant Manager
Lalita M. Garcia, GOLDEN CORRAL
05.2006 - 05.2012
Associate of Science -
Hillsborough Community College
- CP-FS 2024
- ServSafe Certified
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