Summary
Overview
Work History
Education
Skills
LANGUAGES
EDUCATION AND TRAINING
Timeline
Generic

Lam Do

Fennville,MI

Summary

Results-driven Visual Merchandiser specializing in store layout optimization and product display strategies. Skilled in merchandising plan development and styling, with a focus on enhancing customer experience and driving sales. Expertise in overstock management and retail campaigns, supported by strong leadership and team collaboration skills.

Overview

9
9
years of professional experience

Work History

Co-Manager

Glik’s
Saugatuck, Michigan
05.2025 - Current
  • Supervise, train, coach, and motivate sales associates to improve performance, strengthen teamwork, and provide exceptional customer service.
  • Deliver outstanding customer service by building positive customer relationships, addressing questions and concerns, resolving issues professionally, and creating a welcoming shopping experience.
  • Supported achievement of daily, weekly, and monthly sales goals by monitoring sales performance, promoting merchandise, and encouraging effective selling techniques that enhanced overall sales.
  • Created positive team culture by fostering accountability, supporting employee development, and ensuring team members understood store goals and customer service expectations.
  • Partnered with Store Manager to align on business priorities and operational strategies. to communicate business priorities, delegate responsibilities, and solve operational challenges, contributing to a productive work environment.
  • Maintain attractive visual merchandising displays by organizing merchandise, replenishing products, and ensuring clothing displays reflect current trends and company standards.
  • Monitor inventory levels, organize stockroom merchandise, support shipment processing, and ensure products are properly priced, displayed, and readily available for customers.

Visual Merchandiser

Zara
Oak Brook, Illinois
08.2022 - 11.2024
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Managed installation of visual merchandising displays, ensuring timely and accurate execution.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed strategies to effectively promote new product lines in-store.
  • Collaborated with commercial manager to develop and implement creative visual ideas for the store.
  • Maximized impact of in-store furniture and mannequins to enhance customer engagement.
  • Keep up to date on the latest fashion trends and provide feedback on competitors activity.
  • Analyzes daily information and reacts to it accordingly.
  • Planned and organized daily, weekly, and seasonal commercial and visual activities for the store.
  • Control's product levels in the store and communicate with the senior management any product needs.
  • Controls product levels in the store and communicates with the senior management any product needs.
  • Work alongside the management to support the new starters training.
  • Maintained good housekeeping standards throughout the store and communicated safety concerns to senior management.
  • Maintained cleanliness and organization throughout the store while reporting safety concerns to senior management.
  • To provide high level of customer service within the store and follow customer service action plans.
  • To support customer service with product, knowledge, and awareness of the following: -New arrivals -Replenishment of best sellers-Offer alternatives.
  • Provided customer service support by sharing product knowledge on new arrivals and best sellers.
  • Resolved customer queries and referred complex issues to senior management.
  • To participate in the training and development of commercial.

Barista

Starbucks
Waukesha, Wisconsin
11.2021 - 05.2022
  • Maintained presentable and well-stocked bar to enhance customer satisfaction.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Fostered positive work environment through teamwork and communication with colleagues.

Floor Manager

Pho King Waukesha
Waukesha, Wisconsin
11.2017 - 05.2021
  • Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
  • Delegated tasks to staff, establishing clear priorities and goals to enhance workflow.
  • Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Trained team members on best practices and ensured adherence to company policies, improving overall restaurant efficiency.
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Coordinated with suppliers for timely delivery of inventory, ensuring seamless operations during peak periods.
  • Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant's values.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
  • Calculated inventory levels accurately to ensure stock availability. and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

Some College (No Degree) - Fashion Marketing

Columbia College
Chicago, Chicago IL

High School Diploma -

Duy Tan Highschool
Vietnam

Skills

  • Visual Merchandising
  • Window displays
  • Store Layout
  • Mannequin Styling
  • Product display
  • Merchandising planning
  • Sales strategy
  • Sales Forecasting
  • Operational Efficiency
  • Staff training
  • Management
  • Organizational management
  • Overstock management
  • Customer Service

LANGUAGES

English, Vietnamese

EDUCATION AND TRAINING

  • Completed comprehensive training in visual merchandising, focusing on creating visually appealing and sales-boosting displays.
  • Gained expertise in understanding consumer behavior and trends to strategically design store layouts and product placements.
  • Trained in color theory, lighting techniques, and the effective use of props and signage to enhance the customer experience and promote sales.
  • Developed skills in window and in-store displays, ensuring alignment with brand identity and seasonal promotions.
  • Learned to manage inventory and collaborate with marketing teams to execute promotional strategies effectively.
  • Gained hands-on experience in maintaining visual standards, organizing store displays, and executing planograms.
  • Trained in overseeing daily operations on the floor, ensuring efficient staff management and exceptional customer service.
  • Developed skills in staff scheduling, inventory management, and ensuring compliance with company policies and safety standards.
  • Learned how to resolve customer complaints effectively, maintain store presentation, and promote a positive atmosphere.
  • Gained experience in supervising team members, leading by example, and fostering a collaborative work environment.
  • Trained in handling cash, monitoring financial transactions, and maintaining budgetary controls for the department or location.
  • Collaborated with senior managers to track performance, implement new initiatives, and achieve sales goals.

Timeline

Co-Manager

Glik’s
05.2025 - Current

Visual Merchandiser

Zara
08.2022 - 11.2024

Barista

Starbucks
11.2021 - 05.2022

Floor Manager

Pho King Waukesha
11.2017 - 05.2021

Some College (No Degree) - Fashion Marketing

Columbia College

High School Diploma -

Duy Tan Highschool
Lam Do