Lama Ahmed
Rocky River,Ohio
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Fairview, Ohio
10.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
General Manager
Crepes N' Crisps
Cleveland, Ohio
09.2023 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
Caregiver
The Normandy Senior Living
Rocky River, OH
10.2022 - 09.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Shift Leader
AlPita Mediterranean Cuisine
Rocky River, Ohio
03.2021 - 06.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Bachelor of Science - Pre-Physical Therapy
Cleveland State University
Cleveland, OH03-2026
High School Diploma -
Rocky River High School
Rocky River, OH06-2022
Skills
- Time Management
- Dispensing Medications
- Multitasking
- Prescription Filling and Labeling
- Heartsaver First Aid (First Aid)
- Patient Profile Setup
- Labeling Accuracy
- Insurance Billing
- Alzheimer's Care
- Patient Companionship
- Meal Preparation
- Incident Reporting
- Elderly Care
- Daily living assistance
- Emotional Support
- Special Needs Care
- Behavior redirection
Certification
- CPR
- Life guard
Languages
Arabic
Full Professional
English
Professional
Timeline
Pharmacy Technician
CVS Pharmacy
10.2023 - Current
General Manager
Crepes N' Crisps
09.2023 - Current
Caregiver
The Normandy Senior Living
10.2022 - 09.2023
Shift Leader
AlPita Mediterranean Cuisine
03.2021 - 06.2023
Bachelor of Science - Pre-Physical Therapy
Cleveland State University
High School Diploma -
Rocky River High School