La’Mahi Fitz
Douglasville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GetInsured.com
Atlanta
09.2025 - Current
- Maintained product knowledge to assist customers effectively, contributing to increased customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Worked with inbound calls and entering patient data.
Tax Preparer
Dynasty Tax
Atlanta, GA
01.2024 - Current
- Prepared and filed federal and state income tax returns for diverse clientele.
- Reviewed client financial documents to ensure compliance with regulations and accuracy in reporting.
- Analyzed tax situations to identify potential deductions, credits, and strategies for clients.
- Educated clients on tax implications of financial decisions to enhance understanding and planning.
Receptionist
Wellstar Douglas Hospital
Atlanta, GA
01.2026 - 03.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated communication between departments to streamline patient flow and enhance service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Direct Support Professional
ResCare Home Health
Smyrna, GA
04.2025 - 02.2026
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided compassionate support to individuals with disabilities, fostering a positive environment.
- Documented client progress and care plans, ensuring accurate records for ongoing assessments.
- Collaborated with healthcare professionals to implement tailored care strategies for each client.
- Administered medications as prescribed, adhering to safety protocols and guidelines.
- Maintained cleanliness and organization of living spaces, contributing to overall client safety and health.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Customer Service Representative
Publix
Lithia Springs, GA
03.2022 - 12.2023
- Assisted customers with inquiries, ensuring a positive shopping experience and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Collaborated with team members to streamline operations and improve workflow efficiency during peak hours.
- Trained new staff on customer service protocols, enhancing team performance and service quality.
- Monitored inventory levels, assisting in restocking efforts to ensure product availability for customers.
Education
High School Diploma -
New Manchester High School
Douglasville, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Product knowledge
- Documentation
- Microsoft PowerPoint
- Recordkeeping strengths
- Research
- Reading comprehension
- Spreadsheets
- Call center experience
Certification
CPR Certified
CDA Certified
CPI Certified
Languages
English
Native or Bilingual
Timeline
Receptionist
Wellstar Douglas Hospital
01.2026 - 03.2026
Customer Service Representative
GetInsured.com
09.2025 - Current
Direct Support Professional
ResCare Home Health
04.2025 - 02.2026
Tax Preparer
Dynasty Tax
01.2024 - Current
Customer Service Representative
Publix
03.2022 - 12.2023
High School Diploma -
New Manchester High School