Lamar Akines
Jackson ,MI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. I am also familiar with the background of healthcare. Having a strong commitment and dedication towards making a living difference for others is my excessive passion. Embracing my foot into the healthcare field at my current age, I have a credible amount of knowledge and skills towards my future career. Growing and gaining experience in professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
TJ Max
12.2021 - 03.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Manager
Little Caesars
09.2022 - 08.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Resident Aide
Legacy Assisted Living
09.2021 - 12.2021
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Improved resident satisfaction by providing compassionate and attentive care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Responded quickly to emergency situations involving resident health or safety concerns, taking immediate action to address the issue at hand.
Education
Bachelor Of Science - Human Biology
Michigan State University
East Lansing, MIJackson High School
Jackson, MI05.2023
Skills
- Certified in CPR/AED
- Taking vitals signs
- OSHA Regulations Knowledge
- Cash Drawer Balancing
- Cash register systems
- Store merchandise stocking
- Adaptable and flexible
- Cooperative Attitude
- Service Minded
- Patience and composure
- Customer Complaint Resolution
- Reliable and Responsible
- Customer Assistance
Certification
-American Heart Associate BLS Certificate
-CareerSafe certificate
-Be There Certificate
-Stop The Bleed Certificate
Timeline
Assistant Manager
Little Caesars
09.2022 - 08.2023
Retail Sales Associate
TJ Max
12.2021 - 03.2022
Resident Aide
Legacy Assisted Living
09.2021 - 12.2021
Bachelor Of Science - Human Biology
Michigan State University
Jackson High School