Hi, I’m
Lamar Dales
Memphis,TN
Summary
Experienced with network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Overview
19
years of professional experience
Work History
AT&T
Retail Sales Manager
07.2015 - 09.2023
Job overview
- Oversee store operations, manage, and develop a team and ensure AT&T customers experience our best-in-class services, entertainment, and technology
- Oversee all aspects involved in the daily operation of a retail store
- From merchandising and product launches to meet and exceed sales objectives, ensure that customers are provided with an extraordinary experience with our products and services
- Experience coaching a team of retail sales consultants to ensure they meet sales and service goals
Four Seasons Hotels and Resorts
Conference Banqueting Manager
03.2008 - 07.2015
Job overview
- Manage Set-up and clearing of China, glass, silver, linen, tables, chairs, and props for banquet functions as well as attend to guest needs and requests
- Set-up, breakdown, and clean tables, chairs, buffets, skirting, and props as specified by the banquet event order
- Manage Stock linen, China, silver, and glassware and supplies for service ensuring that in good condition
- Maintain cleanliness and condition of all banquet function space according to maintenance programs and plans
- Retrieve meeting materials, props, crates, and boxes from the hotel's receiving area and store them safely and securely
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct
- Work harmoniously and professionally with co-workers and supervisors
DISH Network
Installation Technician
12.2005 - 11.2008
Job overview
- Maintain accurate inventory and equipment for installations, service calls or trouble tickets
- Conduct site survey and determine the best positioning of our equipment for strongest signal reception
- Equipment installation Requires placing mounts, satellite dishes and receivers while ensuring broadband connectivity
- Customer education is a necessity, review order with the customer and teach them the basics to use and enjoy their new service and equipment
- Dish Smart Home Services, all successful technicians can offer our customers additional services and products, and ensure the completed order meets the customer's needs
Memphis Grizzlies Foundation
Youth Mentor
09.2024 - Current
Job overview
- Developed individualized mentoring plans tailored to the specific needs of each mentee
- Provided guidance and support to mentees in achieving personal and professional goals
- Served as a positive role model by demonstrating professionalism, integrity, and strong work ethic
- Assisted mentees in identifying their strengths and areas for improvement through self-reflection exercises
Education
DeVry UniversityNaperville, IL
Bachelor of Science from Information Technology And Networking
Skills
- Equipment installation
- Customer service
- Troubleshooting skills
- Driven work ethic
- Management
- Decision-making
- Critical thinking
- Team supervision
- Creativity and innovation
- Network configuration
- Layer-2/3 protocols
- LAN switching technologies
Languages
English
Native or Bilingual
Timeline
Youth Mentor
Memphis Grizzlies Foundation
09.2024 - Current
Retail Sales Manager
AT&T
07.2015 - 09.2023
Conference Banqueting Manager
Four Seasons Hotels and Resorts
03.2008 - 07.2015
Installation Technician
DISH Network
12.2005 - 11.2008
DeVry University
Bachelor of Science from Information Technology And Networking
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