LA'MARA HOLDEN
Shelby TWP,USA
Summary
Enthusiastic Human Resources Assistant with experience in employee relations, benefits administration, and full cycle recruiting. Strengths lie in strong interpersonal skills, ability to maintain confidentiality, and knowledge of HR laws and regulations. Contributed significantly to fostering positive work culture in previous roles by effectively addressing employee concerns and facilitating resolution of workplace issues.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant II
Amazon Fulfillment
Shelby TWP, MI
06.2022 - Current
- Utilized applicant management tracking systems ICIMS, FLUID, HIRE to open up job requisitions for the site as needed
- Scheduled and coordinate interviews and then provided offer letters when decisions are made
- Advised and counseled on company rules, policies, procedures, and corrective action to maintain employee consistency
- Analyzed, compiled and presented monthly/weekly metrics when requested
- Assisted with questions regarding time/attendance, benefits, policies, accommodations, LOA and any other payroll inquiries
- Drive a positive workplace culture by supporting employee engagement initiatives
- Gather documentation and assisted with grievances or complaints and conducted investigations as needed
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
Driver Instructor
Amazon Fulfillment
Pontiac, MI
08.2021 - 06.2022
- Perform different responsibilities inside the trailer yard, as needed, supporting site operations teams, internal transportation field teams, and external carriers to guarantee all trailers arrive and depart on schedule with 0% faults and to maintain building workflow
- Complete driver vehicle inspection reports on equipment and notify managers of any maintenance issues encountered
- Supported management by providing training to new associates in both the hostler and computer programs that were needed to complete the job efficiently
- Created an environment conducive to learning through positive reinforcement and motivation.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Seasonal Staffing Support Associate
Amazon Fulfillment
Shelby TWP, MI
11.2021 - 01.2022
- Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Ambassador
- Met critical deadlines for initiating background screening and completing drug test process to achieve labor orders
- Ensures 100% compliance for work authorization documentation for candidates
- Generated reports on workforce metrics such as turnover rates, time-to-fill positions, diversity initiatives.
- Prepared or maintained employment records using human resources management system software.
Yard Management
Amazon Delivery
Sterling Heights, MI
11.2020 - 08.2021
- Conduct daily coordination with station operation managers, upstream transportation partners and carriers to ensure all trailers arrive and depart on time, safely, and with zero defects
- Maintain the accuracy and integrity of the station trailer yard through meticulous attention to detail and daily yard audits
- Responsible for monitoring deliveries from vendors and carriers in to the Delivery Station and to ensure that Amazon Yard and Dock safety procedures are adhered to
Delivery Driver Instructor
Amazon Logistics
Sterling Heights, MI
08.2019 - 11.2020
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Provided timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices
Sales Associate
Target
Clinton TWP, MI
06.2018 - 08.2019
- Knowledgeable about the tools, products, and services available in the total store, and specific to my area, to solve issues for the guest and improve their experience
- Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- Accurately handle cash register operations and cash transactions
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
Education
Bachelors of Science - Business Administration w/ A Concentration in Human Resource Management
Southern New Hampshire University
Hooksett, NH10.2025
Associates of Arts - Business Fundamentals
University of Phoenix
Phoenix, AR03.2022
Skills
- HRIS
- Microsoft Office
- Written/Verbal Communication
- Time Management
- Customer Service
- Training
- Administrative Tasks
- Confidentiality
- Employee Relations
- HR policies
- Personnel records management
- Employee engagement
- Recruitment management
Timeline
Human Resources Assistant II
Amazon Fulfillment
06.2022 - Current
Seasonal Staffing Support Associate
Amazon Fulfillment
11.2021 - 01.2022
Driver Instructor
Amazon Fulfillment
08.2021 - 06.2022
Yard Management
Amazon Delivery
11.2020 - 08.2021
Delivery Driver Instructor
Amazon Logistics
08.2019 - 11.2020
Sales Associate
Target
06.2018 - 08.2019
Bachelors of Science - Business Administration w/ A Concentration in Human Resource Management
Southern New Hampshire University
Associates of Arts - Business Fundamentals
University of Phoenix