Sarah N. Olson

• Mediate employee grievances and workplace conflicts, conducting thorough investigations and escalating complex issues to the employee relations team as appropriate.
• Manage disciplinary procedures to ensure consistent adherence to organizational policies, addressing employee concerns promptly to foster a collaborative work environment.
• Supervise the distribution and execution of performance evaluations, ensuring timely completion and alignment with organizational standards.
• Oversee HR compliance documentation and support state and local regulatory audits for a workforce of 400 employees resulting in zero citations.
• Coordinate new hire orientation sessions and manage employee transfer processes to ensure seamless workforce transitions.
• Serve as primary liaison between operations and the workers’ compensation team, managing incident reporting, accident documentation, and claims processing.
• Contribute to affiliate operations through active participation in safety, recruiting, employee development, and leadership meetings.
• Oversee post-employment processes, including separations, suspensions, and offboarding, to ensure compliant and consistent practices.
• Represent and advocate for the organization during unemployment compensation protests and hearings, maintaining an 85% claims won rate.

• Delivered HR consultation and subject matter expertise to designated business units, with emphasis on policy compliance, job evaluation, compensation, and performance management.
• Provided strategic performance management guidance to line management, encompassing coaching, counseling, career development, and disciplinary procedures.
• Led and facilitated workplace investigations in partnership with leadership, legal counsel, and incident management teams.
• Maintained in-depth knowledge of employment law and regulatory compliance requirements, collaborating with legal counsel to identify and mitigate organizational risk.
• Partnered with cross-functional HR divisions to develop and implement initiatives that strengthened employee engagement.
• Delivered prompt, accurate, and confidential responses to sensitive HR inquiries, ensuring discretion and trust across all levels of the organization.

(Acquired under APIS August 2024)

• Provided strategic HR guidance to the HR team on employment decisions, workplace investigations, and employee relations matters.
• Represented the organization’s interests in DOL, EEO, and additional legal proceedings in partnership with legal counsel.
• Designed and evaluated employee development initiatives to promote career growth and drive performance outcomes.
• Maintained bi-weekly payroll integrity through diligent auditing and timely resolution of discrepancies.
• Served as a trusted employee liaison, bridging communication between employee needs and management priorities.
• Advised employees on benefits, company policies, and procedures to enhance understanding and ensure compliance.
• Orchestrated new hire orientation programs to support effective onboarding and organizational integration.
• Administered FMLA leaves of absence and short-term/long-term disability programs, ensuring regulatory compliance and consistent employee support.
• Elevated employee engagement by connecting staff with leadership and organizing company-wide events and initiatives.
• Managed the full recruitment lifecycle for designated roles, including sourcing, screening, interview scheduling, candidate evaluation, and requisition management.
• Oversaw the complete employee relations lifecycle, encompassing progressive discipline, performance improvement plans, workplace investigations, unemployment claims, hearings, and attendance monitoring.
• Mentored and coached leaders on supervisory responsibilities, personnel matters, performance assessments, policy implementation, and employee evaluations.

• Directed the strategy, development, execution, and sustainability of enterprise-wide learning initiatives, including the Apprenticeship Program, Employee Onboarding, PASS 360, tkTalents internal talent development program, and SAP SuccessFactors LMS.
• Guided and developed the training team through coaching and KPI monitoring to ensure alignment with production goals and organizational priorities.
• Identified organizational training and development needs through comprehensive needs assessments and strategic consultation with senior leadership.
• Designed and executed targeted training plans that elevated employee performance and drove achievement of key business strategies and goals.
• Facilitated specialized performance improvement training programs for underperforming individuals and business units, resulting in measurable gains.
• Led the full lifecycle rollout of the PASS 360 program and Learning Management System, overseeing all phases from inception through execution and ongoing oversight.
• Managed a cross-functional training team to ensure the successful delivery of the PASS 360 project, fostering collaboration across departments to meet complex deliverables on time.

• Implemented prioritized and tracked quality management system (QMS) programs ensuring adherence to industry standards and company objectives.
• Implemented and assessed departmental objectives and key performance indicators to foster continuous growth.
• Sustained knowledge of industry standards and disseminated quality philosophy within organization.
• Performed management reviews and applied corrective actions to elevate QMS effectiveness.
• Constructed annual department budget and strategic plan in line with organizational objectives.
• Led cross-functional quality teams including quality engineers, supplier engineers, technicians, systems team, quality lab, and gauging personnel.
• Managed end-to-end customer engagement activities including, visits, audits, training, APQP, error-proofing, PPAP, engineering change notices, deviations, and corrective action plans.
• Directed quality reporting activities, including Scrap & Rework Costs, Weekly Quality Reports, and QOS Monthly Reports.