La’Mara Manora
Birmingham,AL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Mail Processing Clerk
United States Post Office
Birmingham, AL
06.2020 - Current
- Received, sorted and organized incoming letters and packages.
- Stamped postmark on letters and parcels.
- Sold stamps and money orders to mail customers along daily route.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Customer Service Representative
Sykes Enterprises, Incorporated
Montgomery , AL
07.2016 - 11.2018
- Help customers with inquiries regarding their billing statements, payment due dates, outstanding balances, and payment history. Clarified billing discrepancies, resolve payment-related concerns, and provide clear explanations of charges and fees. Offered guidanceuntil resolution was achieved. Maintained a positive and friendly attitude, ensuring a pleasant customer experience during all interactions.
Customer Service Representative
Connexus Advertising Group
York, AL
04.2014 - 01.2016
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Jackson Olin
Birmingham, AL05-2017
Some College (No Degree) - Dental Assistant
Jefferson State Community College
Birmingham, ALSkills
- Scheduling
- Complaint resolution
- Account updating
- Technical troubleshooting
- Leadership, Motivation & Teamwork Multi-Task ManagementDecision Making Criea hinkinComputer Program Knowledge
Communications/Interpersonal Skills
Ability To Work Under Pressure Detailed-Oriented/Organized
Timeline
Mail Processing Clerk
United States Post Office
06.2020 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
07.2016 - 11.2018
Customer Service Representative
Connexus Advertising Group
04.2014 - 01.2016
High School Diploma -
Jackson Olin
Some College (No Degree) - Dental Assistant
Jefferson State Community College