Lamarr Caldwell
IKEA RCMP
CATONSVILLE,MD
15
years of professional experience
Results-driven Project Coordinator skilled in managing project implementations and client relationships in fast-paced environments. Expertise in vendor management, timeline management, and cross-functional collaboration. Proven track record of ensuring client satisfaction and delivering quality outcomes through effective communication and workflow optimization.
Work History
Senior Sales Specialist II/Project Coordinator
2 Years 7 Months- Managed high-value customer accounts from initial consultation through installation completion, ensuring strong communication and high customer satisfaction.
- Coordinated with external vendors including countertop fabricators, cabinet suppliers, and installation teams to align timelines and achieve successful project execution.
- Provided advanced product expertise in IKEA kitchen systems to support customers and project stakeholders.
- Served as an escalation point for customer issues, resolving design conflicts and project delays.
- Ensured compliance with IKEA policies and quality guidelines across all planning and installation activities.
- Collaborated with management to improve workflow efficiency and customer satisfaction scores.
Kitchen Sales
8 Years 1 Month- Managed inbound and outbound customer inquiries regarding kitchen design, materials, and pricing, ensuring accurate and timely responses.
- Prepared detailed quotes and proposals for cabinetry and countertops based on client specifications.
- Collaborated with design teams to create customized kitchen layouts that met client needs.
- Acted as the primary point of contact between IKEA kitchen sales teams and Caesarstone representatives to coordinate orders and timelines.
- Resolved customer issues related to countertop quality and installation by coordinating with support teams.
Kitchen Resolutions
2 Years- Served as the main point of contact for customers experiencing issues with kitchen orders and installation concerns.
- Reviewed kitchen plans and order details to identify and resolve service issues effectively.
- Managed service tickets in IKEA’s internal systems, ensuring accurate documentation and clear communication.
- Provided expert guidance on IKEA kitchen components to help customers understand next steps.
- Identified recurring issues and reported them to management to improve workflow efficiency.
Customer Service Representative
2 Years 4 Months- Handled high-volume inbound calls from customers regarding orders, deliveries, and service issues.
- Provided friendly, professional support while following IKEA’s customer-care standards.
- Resolved customer concerns related to missing items and delays by coordinating with internal departments.
- Assisted customers with navigating IKEA’s website and placing online orders.
- Documented all customer interactions in IKEA’s CRM system with accuracy.
Education
High School Diploma
Skills
Project Coordination
Customer Success
Cross-Functional Collaboration
Requirements Gathering
Installation Assistance
CRM Systems
Problem Solving
Vendor Management
Timeline Management
Stakeholder Communication
Documentation Management
Project Quality Management
Organizational Skills
Analytical Skills
Timeline
Senior Sales Specialist II/Project Coordinator
IKEA RCMP
12.2023 - 07.2026Read More
Kitchen Sales
IKEA RCMP
11.2015 - 12.2023Read More
Kitchen Resolutions
IKEA RCMP
11.2013 - 11.2015Read More
Customer Service Representative
IKEA RCMP
05.2011 - 09.2013Read More
Bowie High School
High School Diploma
Read More