LAMAY WEBB
Chicago Heights,IL
Summary
Created bespoke shopping solutions. Improved outcomes for personal shopping clients. Delivered tailored shopping solutions. Successfully reduced order fulfillment Built client relations. Delivered top-tier personalized shopping services. Coordinated precise and timely solutions. Demonstrated ability to anticipate client needs. Committed to meeting client shopping needs. Developed strategic delivery plans. Achieved excellent client feedback. Reduced delivery times.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Amazon Hub Locker - Lakeview
Chicago, US
06.2022 - 01.2023
- Anticipated client needs based on previous orders.
- Achieved 100% same-day fulfillment.
- Boosted client satisfaction and retention rates.
- Improved customer experience.
- Customer feedback analysis and improvement.
- Collaboration between teams and suppliers.
- Building client relationships through trust and repeat communication.
- Demonstrated outstanding service.
- Resolved client complaints professionally.
- Coordinated order fulfillment processes for timely customer pickups
- Communicated effectively with customers to address inquiries and concerns.
- Collaborated with team members to streamline order processing tasks.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
Crew Member/Cashier
Wendy's
Chicago, US
03.2019 - 05.2022
- Offered proactive assistance to coworkers.
- Contributed to team camaraderie.
- Proactively restocked merchandise between shifts.
- Managed large transactions using various payment methods.
- Ensured cash drawers remained balanced at the end of each shift.
- Effectively managed crowd control.
- Maintained service quality during lean staffing.
- Supported coworkers in high-stress situations.
- Streamlined customer flow.
- Tailored product suggestions based on customer needs.
- Maintained customer trust.
- Engaged with customers.
- Responded to escalated customer concerns.
- Monitored food preparation stations.
- Resolved payment discrepancies efficiently.
- Accurately recounted cash.
- Resolved issues related to order customization.
- Followed corporate standards.
- Trained new hires on customer service protocols.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Office Clerk Intern
Chicago Tech Academy
Chicago, US
02.2019 - 06.2019
- Organized travel arrangements for [Conference/Event].
- Improved accuracy across departments.
- Enforced documentation standards for team file sharing platforms.
- Tracked weekly employee attendance.
- Reviewed reports with senior management.
- Ensured all materials were professional and error-free.
- Assisted the data entry team.
- Reduced system error complaints by a certain percentage.
- Prepared letters for internal meetings.
- Provided high-level clerical support to senior executives.
- Scheduled interviews.
- Distributed mail to over multiple employees.
Education
High School -
Chicago Tech Academy
Chicago, ILSkills
- Optimized workflows
- Client onboarding
- Satisfaction tracking
- Building client relationships
- Collaboration
- Communication
Timeline
Personal Shopper
Amazon Hub Locker - Lakeview
06.2022 - 01.2023
Crew Member/Cashier
Wendy's
03.2019 - 05.2022
Office Clerk Intern
Chicago Tech Academy
02.2019 - 06.2019
High School -
Chicago Tech Academy