Lamaya Herman
Lenoir City,TN
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, pos operations, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
JCPenney
Farragut, TN
11.2022 - Current
- Trained new staff on register operations and customer service protocols.
- Monitored inventory levels at registers, facilitating timely restocking efforts.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server Manager
Johnny Brusco's New York Style Pizza
Kingsport, TN
09.2024 - 05.2025
- Led team to improve service efficiency and customer satisfaction through training and development programs.
- Managed staff on menu knowledge and upselling strategies, increasing overall sales performance.
Server
Little Joes Pizza
Farragut, TN
07.2020 - 04.2022
- Implemented improvements in table turnover rates through effective time management strategies.
- Developed strong relationships with regular customers, fostering loyalty and community engagement.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Social Services -
East Tennessee State University
Johnson City, TNJunior High School Education -
Lenoir City High School
Lenoir City, TNSkills
- Public Speaking
- Classroom Management
- Behavior Management
- Cashiering
- Organizational Skills
- Home Care
- Cleaning Experience
- Tutoring
- Leadership
- Case Management
- Mentoring
- Restaurant experience
- Serving
- Customer service
- Food service
- POS
- Guest services
- Presentation skills
- Cash handling
- Data entry
- Negotiation
- Computer skills
- Communication skills
- Conflict management
- Curriculum development
Certification
- Driver's License
- Food Handler Certification
Timeline
Server Manager
Johnny Brusco's New York Style Pizza
09.2024 - 05.2025
Cashier/Customer Service
JCPenney
11.2022 - Current
Server
Little Joes Pizza
07.2020 - 04.2022
Social Services -
East Tennessee State University
Junior High School Education -
Lenoir City High School