Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaMayi Creagh

Mobile,AL

Summary

Proven Customer Service Representative at Circle K Corp, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic dispute resolution. Skilled in Microsoft Excel and call center operations, I excel in team development and efficient conflict resolution, ensuring customer satisfaction and repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K Corp
Mobile, AL
09.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Faulkner State
Bay Minette, AL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Team Development

Certification

Certification in Auto Adjusting

Timeline

Customer Service Representative

Circle K Corp
09.2017 - Current

Faulkner State
LaMayi Creagh