Lameeha Islam
Temecula,CA
Summary
- Friendly and detailed oriented employee excited about learning the Medical field regarding front desk roles inside and out. Love to pursue opportunities to learn new skills and contribute to group success.
Overview
6
6
years of professional experience
Work History
Hospice Reception
Excel Hospice Agency
Temecula, CA
04.2023 - 11.2025
- Handled calls and appointment setting with various contracts, consent forms, and medication orders.
- Coordinated patient discharge planning and follow up care.
- Oversaw hiring, staffing, and labor law compliance. with HHA, LVN, RN, & MD.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Patient admission, eligibility, mortuary arrangement, medical records, HIPAA compliances.
- Coordinated patient discharge planning and follow-up care.
- Developed partnerships with community organizations to expand services and referrals.
- Worked with medical teams, patients and families to implement effective treatment plans.
Library Associate Front Desk
Kellogg Library
San Marcos, CA
02.2021 - 03.2023
- Served patrons with friendly and professional communication during check out transactions.
- Handled in person, telephone requests for information and materials and event coordination via social media & campus events.
- Excel, Microsoft, Outlook, Fax, Copies, Various Equipment.
- Helped patrons find materials and books and computer usage guidelines and printing services.
- Assisted Administrative staff.
- Knowledge of library categorization method to reshelve materials in Alpha Numerical Order and update circulation online via LibGuide, LibApps softwares.
Appointment Setter
Bright Solar Marketing
Temecula, CA
08.2019 - 12.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Multitasked with computer live satellite and gave online & in person consultations and depth knowledge and benefits about solar panel installments.
- Observed Properties such as mobile homes, commercial buildings, and residential.
- Sourced and updated company leads via media advertisement.
- Scheduled & Handled 50-80 appointments inquires daily.
- Updated CRM profiles and managed client inquiries.
Education
Diploma -
Temecula Valley High School
06.2019
Skills
- Answering & Directing High Volume Calls
- Appointment Setting
- Medical Eligibility / Insurance
- HIPAA Compliances Rules and Regulations
- Proficient in Excel, Microsoft Word, Docusign, HospiceMD, Indeed
- Consent Forms & Confidentiality
- Attentive to Detail
- Friendly, Positive Customer Service Attitude
Timeline
Hospice Reception
Excel Hospice Agency
04.2023 - 11.2025
Library Associate Front Desk
Kellogg Library
02.2021 - 03.2023
Appointment Setter
Bright Solar Marketing
08.2019 - 12.2020
Diploma -
Temecula Valley High School