Lameka Blakes
Chicago,IL
Summary
Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader Manager
H&r Block
Riverdale, IL
11.2024 - 04.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Scheduled appointments and managed calendars for staff members.
- Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Handled incoming phone calls and answered questions from callers.
Customer Service Representative
SCR Medical Transportation
Chicago, IL
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Charter
Hazel Crest, IL
12.2023 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Retail Sales Associate
UGG
Rosemont, IL
10.2022 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Sales Associate
Macy's
Chicago, IL
11.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
Customer Service Associate
Walmart
Orland Park, IL
06.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Hillcrest High School
Country Club Hills, IL05.2018
Skills
- Adaptable and Flexible
- Maintaining Clean Work Areas
- Time Management
- Customer Assistance
- POS System Operations
- Cash Register Operation
- Cash Handling
- Retail Sales
- Positive Customer Engagement
- Supervision and leadership
Certification
PERC CARD
Timeline
Team Leader Manager
H&r Block
11.2024 - 04.2025
Customer Service Representative
SCR Medical Transportation
05.2024 - 10.2024
Caregiver
Charter
12.2023 - 10.2024
Retail Sales Associate
UGG
10.2022 - 11.2023
Retail Sales Associate
Macy's
11.2021 - 02.2022
Customer Service Associate
Walmart
06.2018 - 12.2019
Hillcrest High School