LAMESHA SMITH
Irving,TX
Summary
Caring and helpful Answering Service Operator with 8-year progressive career in call center settings. Passionate about helping customers and meeting needs through effective communication and proactive conflict resolution. Known for consistent positive attitude and dedication to customer satisfaction.
Overview
9
9
years of professional experience
Work History
Makeup Artist
Self Employed Services
07.2019 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
Answering Service Operator/Shift Supervisor
Medical City Dallas Limited
09.2015 - Current
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
Customer Service Representative
Csc/Metlife
08.2014 - 08.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA01.2023
Skills
- Client Consultations
- Service Promotion
- Special Effects
- Skin-Tone Management
- Documenting Calls
- Customer Service
- Verbal Communication Skills
- Typing Speed
- Teamwork and Collaboration
- Conflict Resolution
- Call Routing
- Search Directories
- Front Desk Management
- Typing Skills
- Microsoft Excel
- Microsoft Outlook
- Multi-Line Phone Talent
- Documentation
Timeline
Makeup Artist
Self Employed Services
07.2019 - Current
Answering Service Operator/Shift Supervisor
Medical City Dallas Limited
09.2015 - Current
Customer Service Representative
Csc/Metlife
08.2014 - 08.2015
High School Diploma -
Cornerstone Christian Correspondence School