Proven ability to excel in high-performance environments, focusing on achieving shared objectives. Committed to delivering innovative solutions that boost productivity and enhance organizational success.
Hi, I’m
Lameshia Harris
Houston,TX
Summary
Overview
7
years of professional experience
Work History
Nestle Nespresso
Customer Service Representative
10.2023 - 12.2025
Job overview
- Handled disputes and conflicts while preserving a professional attitude in challenging environments.
- Managed customer issues with understanding, cultivating loyalty and driving repeat business.
- Proficiently addressed difficult calls, fostering beneficial outcomes for clients and business.
- Boosted customer satisfaction by effectively addressing concerns and offering reliable information.
- Documented detailed accounts of customer interactions, assuring thorough follow-up and resolution of issues.
- Nurtured effective customer relationships by employing active listening strategies, yielding increased retention and commendable feedback.
- Led customers in exploring company website and expedited online order placements, elevating user experience.
Southwest Airlines
Customer Service Representative
10.2022 - 05.2023
Job overview
- Addressed customer inquiries concerning flight schedules and reservations through various communication channels. Supported passengers during check-in, including boarding pass issuance and luggage management. Sustained operational efficiency by maintaining a reliable home office with robust internet access.
Alight Solutions
Customer Care Representative
12.2019 - 04.2022
Job overview
- Furnished participants with relevant health and welfare benefits
- Reviewed best coverage options ensuring alignment with clients' specifications.
- Provide guidance on participant issues and queries.
- Supervised allocation efforts regarding Life Insurance and 401k plans.
- Launch case establishment when system issues arise.
- Direct and oversee pension disbursements for retirees.
- Facilitated participant callbacks and tackled issues in alignment with assignments.
- Implemented diverse systems to perform necessary responsibilities without oversight.
- Maintained security and integrity of client retiree sensitive data
Aetna Healthcare
Inbound/Outbound Customer Service Associate
08.2018 - 10.2019
Job overview
- Oversaw establishment of patient precertification cases while upholding rigorous adherence to HIPAA regulations.
- Determine eligibility for benefits.
- Detailed deductible and co-pay amounts corresponding to each specific procedure.
- Performed detailed examinations of patient information and documented confirmations in associated cases.
- Managed inquiries from patients and providers, protecting confidentiality as outlined by HIPAA regulations.
- Implemented disposal procedures for outdated paperwork following regulatory guidelines.
- Addressed unsatisfied patient cases facilitating quick resolution outcomes.
- Consolidate in-depth monthly performance reviews that highlight completed objectives for Supervisor assessment and record-keeping.
Education
North Forest HighHouston, TX
High School Diploma
University Overview
Swift AcademyCorsicana, TX
Class A Driver’s License from Commercial Transportation
University Overview
Skills
Microsoft Office suite knowledge
Timeline
Customer Service Representative
Nestle Nespresso
10.2023 - 12.2025
Customer Service Representative
Southwest Airlines
10.2022 - 05.2023
Customer Care Representative
Alight Solutions
12.2019 - 04.2022
Inbound/Outbound Customer Service Associate
Aetna Healthcare
08.2018 - 10.2019
North Forest High
High School Diploma
Swift Academy
Class A Driver’s License from Commercial Transportation