Proven ability to excel in high-performance environments, focusing on achieving shared objectives. Committed to delivering innovative solutions that boost productivity and enhance organizational success.
Hi, I’m
Lameshia Harris
Houston,TX
Summary
Overview
7
years of professional experience
Work History
Nestle Nespresso
Customer Service Representative
10.2023 - 12.2025
Job overview
- Handled disputes and conflicts while preserving a professional attitude in challenging environments.
- Managed customer issues with understanding, cultivating loyalty and driving repeat business.
- Proficiently addressed difficult calls, fostering beneficial outcomes for clients and business.
- Boosted customer satisfaction by effectively addressing concerns and offering reliable information.
- Documented detailed accounts of customer interactions, assuring thorough follow-up and resolution of issues.
- Nurtured effective customer relationships by employing active listening strategies, yielding increased retention and commendable feedback.
- Led customers in exploring company website and expedited online order placements, elevating user experience.
Southwest Airlines
Customer Service Representative
10.2022 - 05.2023
Job overview
- Addressed customer inquiries concerning flight schedules and reservations through various communication channels. Supported passengers during check-in, including boarding pass issuance and luggage management. Sustained operational efficiency by maintaining a reliable home office with robust internet access.
Alight Solutions
Customer Care Representative
12.2019 - 04.2022
Job overview
- Furnished participants with relevant health and welfare benefits
- Reviewed best coverage options ensuring alignment with clients' specifications.
- Provide guidance on participant issues and queries.
- Supervised allocation efforts regarding Life Insurance and 401k plans.
- Launch case establishment when system issues arise.
- Direct and oversee pension disbursements for retirees.
- Facilitated participant callbacks and tackled issues in alignment with assignments.
- Implemented diverse systems to perform necessary responsibilities without oversight.
- Maintained security and integrity of client retiree sensitive data
Aetna Healthcare
Inbound/Outbound Customer Service Associate
08.2018 - 10.2019
Job overview
- Oversaw establishment of patient precertification cases while upholding rigorous adherence to HIPAA regulations.
- Determine eligibility for benefits.
- Detailed deductible and co-pay amounts corresponding to each specific procedure.
- Performed detailed examinations of patient information and documented confirmations in associated cases.
- Managed inquiries from patients and providers, protecting confidentiality as outlined by HIPAA regulations.
- Implemented disposal procedures for outdated paperwork following regulatory guidelines.
- Addressed unsatisfied patient cases facilitating quick resolution outcomes.
- Consolidate in-depth monthly performance reviews that highlight completed objectives for Supervisor assessment and record-keeping.
Education
North Forest HighHouston, TX
High School Diploma
University Overview
Swift AcademyCorsicana, TX
Class A Driver’s License from Commercial Transportation
University Overview
Skills
Microsoft Office suite knowledge
Document organization and filing
Health coverage knowledge
Proficient in customer operations
School management
Meticulous attention
Prioritization skills
Efficiency in dynamic settings
Timeline
Customer Service Representative
Nestle Nespresso
10.2023 - 12.2025
Customer Service Representative
Southwest Airlines
10.2022 - 05.2023
Customer Care Representative
Alight Solutions
12.2019 - 04.2022
Inbound/Outbound Customer Service Associate
Aetna Healthcare
08.2018 - 10.2019
North Forest High
High School Diploma
Swift Academy
Class A Driver’s License from Commercial Transportation