Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

La'Mia Mims

Orange Park,FL

Summary

Dynamic and accomplished social media content analysis with 3years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully increases wealth by assessing financial goals and risk tolerance, and designing plans with minimal risk. Deepens relationships and retention by providing comprehensive financial guidance while maintaining high standards.

Overview

8
8
years of professional experience

Work History

Social Media Content Analysis/ Fraud Supervisor

Genpact
09.2018 - 07.2024
  • Monitored content and engagement trends, tested new strategies, and communicated with key stakeholders to foster understanding of strategy and improvements
  • Communicated with audience on all platforms, commenting, liking, and sharing to increase post visibility and engagement
  • Established census track data to build solid profile of target market
  • Created and managed strategic vision and plan for all social channels, centered on increasing and retaining follower engagement
  • Developed and maintained social media posting and email calendar

Seasonal Sales Associate

Victoria Secrets Pink
10.2018 - 02.2019
  • Unboxed and restocked merchandise into attractive displays
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Engaged customers and built connections to drive long-term sales
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
  • Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Restocked front lanes and displays, following established merchandising procedures and standards

Healthcare Agent

Convergys
02.2017 - 09.2018
  • Delivered clear and complete quotations and pricing to new prospects and closed sales
  • Followed-up with clients on open or unresolved issues such as calling lapsed policy customers
  • Listened actively to prospective client needs and developed best health insurance solution to fit needs
  • Worked with the underwriter to complete forms and obtain coverage
  • Sold policies such as automobile, life and property insurance to business and individuals
  • Calculated premiums and set up clients with automated payment options for discounts
  • Followed through with processes such as medical examinations and the completion of all forms to process new policies

Crew Trainer

Mc Donalds
06.2016 - 01.2018
  • Promoted teamwork, customer focus, and commitment to meet performance metrics
  • Increased employee retention by establishing positive environment among team members
  • Served customers, motivated crews, and kept the restaurant clean and well organized
  • Followed training curriculum that emphasized expectations for an exceptional team associate
  • Taught crew members to maintain and clean kitchen equipment
  • Reviewed common food safety regulatory violations and guidelines for safe, sanitary environment
  • Continuously observed, tracked and improved training courses to meet changing employee demands
  • Identified workers struggling with concepts and discussed needs with supervisors
  • Improved the performance and long-term success of employees with well-planned and executed training programs

Education

High School Diploma - General Studies

Middleburg High School
Middleburg, FL

Skills

  • Sales
  • Content delivery
  • Audience engagement
  • Content strategy
  • Social media
  • Content development
  • Brand awareness
  • Member account management
  • Opening and closing accounts
  • Customer service
  • Multi-line telephone operations
  • Team development
  • Call center procedures
  • Banking operations support
  • Problem resolution
  • Collaboration
  • Organization
  • Patient counseling
  • Creative thinking
  • Analytical thinking
  • Problem-solving
  • Coordination
  • Health and safety
  • Develop lesson plans
  • Support parents
  • Schedules and routines
  • Recreational activities
  • Monitor safety
  • Child safety
  • Active Learning
  • Critical Thinking
  • Customer engagement
  • Employee training
  • Vendor relations
  • Oversee operations
  • Build successful teams
  • Policy administration

Volunteer Experience

  • Pet adoption
  • Giving back to community
  • Feed the homeless

References

  • Alphonse Braggs, 10+, 904-508-1662
  • Breadra Bellamy, 8+, 904-203-3405
  • Patrice Southers, 3+, 904-888-0712
  • Hakeem Elshairf, 5+, 904-444-7667

Timeline

Seasonal Sales Associate

Victoria Secrets Pink
10.2018 - 02.2019

Social Media Content Analysis/ Fraud Supervisor

Genpact
09.2018 - 07.2024

Healthcare Agent

Convergys
02.2017 - 09.2018

Crew Trainer

Mc Donalds
06.2016 - 01.2018

High School Diploma - General Studies

Middleburg High School

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La'Mia Mims