Lamia Pringle
Palm Beach,FL
Summary
Hardworking individual seeking new opportunities ready to utilize my skills. Customer oriented reservation agent with over 5+ years of customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Aiming to use my proven skills to promoting lasting satisfaction for growth.
Overview
5
5
years of professional experience
Work History
Lead Reservationist
The Spa at the Ponte Vedra Inn and Club
11.2021 - Current
- Crossed trained in multiple position.
- Skilled at working independently and collaboratively in a team environment.
- Trained new reservationists on company policies, procedures, and software systems for consistent service quality.
- Participated in weekly meetings with department heads to review performance metrics and discuss areas for improvement or growth opportunities.
Lead Reservationist
Fab Skincare Medical Spa
07.2020 - 11.2021
- Created, maintained and updated filing systems for paper and electronic documents.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Data Analyst
Digital Risk Mortgage Services
06.2019 - 07.2020
- Completed data entry tasks with accuracy and efficiency.
- Complied data and review information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Education
Associate of Arts - Business Management
Palm Beach State College
Lake Worth, FL04.2026
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL05.2019
Skills
- Outgoing
- Multitasking
- Problem solving
- Empathy and patience
- Effective time management
- Exceptional communication
- Supervision and leadership
- Teamwork and collaboration
- Analytical and critical thinking
- Reservation software knowledge
Timeline
Lead Reservationist
The Spa at the Ponte Vedra Inn and Club
11.2021 - Current
Lead Reservationist
Fab Skincare Medical Spa
07.2020 - 11.2021
Data Analyst
Digital Risk Mortgage Services
06.2019 - 07.2020
Associate of Arts - Business Management
Palm Beach State College
High School Diploma -
Duncan U. Fletcher High School
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