Kirsten Westerfield
Summary
Professional reservation specialist with significant experience in the hospitality industry. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven track record of fostering team collaboration and achieving results. Possesses expertise in booking systems, customer service, and problem-solving.
Overview
5
5
years of professional experience
Work History
Lead Reservationist
Del Frisco's Steakhouse
07.2021 - Current
- Fostered a positive work environment within the reservations team, promoting high morale and exceptional teamwork.
- Maintained accurate records of all reservations, communicating updates to relevant departments in a timely manner.
- Resolved guest issues promptly, ensuring positive outcomes while upholding company standards.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers..
Outbound Sales Agent
Hilton Grand Vacations
07.2024 - 10.2024
- Utilized persuasive communication skills for successful negotiations with potential clients, securing profitable deals.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Collaborated with team members to improve overall sales performance, sharing best practices and insights.
Head Hostess
T. G. I. FRIDAYS
10.2020 - 07.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
High School Diploma -
Basic Academy
Henderson, NV05-2019
Skills
- Effective time management
- Advanced problem solving
- Phone etiquette
- Customer reservations
- Customer service
- Reliability
- Relationship building
- Flexible schedule
Timeline
Outbound Sales Agent
Hilton Grand Vacations
07.2024 - 10.2024
Lead Reservationist
Del Frisco's Steakhouse
07.2021 - Current
Head Hostess
T. G. I. FRIDAYS
10.2020 - 07.2021
High School Diploma -
Basic Academy
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