LAMICA BROWN
Tomball,TX
Summary
Dedicated professional with a strong work ethic and adaptability in caregiving and customer service. Skilled in maintaining a clean and safe environment for clients while providing exceptional support and resolving issues remotely, contributing to overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Caregiver
SYNERGY HomeCare
Houston, Texas
03.2025 - Current
- Delivered personal care and companionship to enhance clients' comfort and emotional support.
- Supported clients with daily living activities, ensuring dignity and personal hygiene.
- Maintained a clean and safe living environment for clients at all times.
- Facilitated social activities for clients to encourage mental engagement and improve overall well-being.
Member Service
S3 Shared Solution Services
Remote
02.2023 - 12.2025
- Verified member identities, reviewed accounts, and communicated credit union policies to effectively resolve member service issues in a remote setting.
- Answered phone calls, utilizing knowledge of credit union products and systems to provide information and assist with member and nonmember inquiries.
- Managed digital transactions, card processing, and loan-related queues to ensure efficient service delivery.
- Corresponded with departments and management via email to address additional requests and conduct necessary research.
Customer Service Representative
Cherokee Federal Nation
Remote, CA
12.2020 - 01.2023
- Acted as the first point of contact with clients, welcoming and assisting them to create a positive initial experience.
- Provided detailed information and documentation to customers while prioritizing and preparing work orders for efficient processing.
- Answer multiple line phone systems within 3 rings in a professional courteous manner and process requests effectively, while maintaining a warm friendly demeanor.
- Prepared and monitored work orders, maintained accounting records, and coordinated invoices to ensure accurate billing.
Customer Service Representative
Pittsburg Health Clinic
Pittsburg, CA
01.2018 - 11.2020
- Addressed and resolved patient billing inquiries, enhancing customer satisfaction.
- Educated patients on Medicare insurance options, ensuring informed decisions.
- Accurately applied payments to patient accounts.
- Monthly processing of patient statements.
- Pittsburg, CA
Education
High School Diploma -
Continental Academy
Continental, FL08-2008
Skills
- Patient care coordination
- Medication administration
- Personal hygiene assistance
- Daily living assistance
- Health record management
- Electronic health records
- Healthcare service knowledge
- Remote issue resolution
- Problem solving
- Attention to detail
- Effective communication
- Patient identification
Timeline
Caregiver
SYNERGY HomeCare
03.2025 - Current
Member Service
S3 Shared Solution Services
02.2023 - 12.2025
Customer Service Representative
Cherokee Federal Nation
12.2020 - 01.2023
Customer Service Representative
Pittsburg Health Clinic
01.2018 - 11.2020
High School Diploma -
Continental Academy