Lamika Williams
Cleveland ,Ohio
Summary
Dedicated nursing home health aide skilled in patient care, vital signs monitoring, and promoting patient independence. Committed to maintaining dignity and empathy while enhancing overall patient wellbeing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nursing Home Health Aide
Comfort Keepers Home Care
Valley View, OH
03.2023 - 09.2025
- Assisted patients with daily living activities, ensuring comfort and promoting independence.
- Monitored vital signs and reported changes in health status to nursing staff.
- Maintained cleanliness and organization of patient living areas to enhance safety and wellbeing.
- Provided companionship and emotional support, improving overall patient morale.
- Documented patient care activities accurately, ensuring compliance with healthcare standards.
- Managed challenging behaviors exhibited by some residents with patience, empathy, and appropriate interventions to maintain safety and dignity for all involved parties.
- Assisted patients in maintaining mobility by supporting them during ambulation and transfers.
- Documented patient information and care activities in electronic health record.
Medical Assistant
Functional Chiropractic And Laser
Cleveland, OH
11.2024 - 03.2025
- Assisted with patient intake, ensuring accurate documentation and timely processing.
- Conducted preliminary assessments to gather patient histories and vital signs efficiently.
- Coordinated scheduling for appointments, optimizing clinic workflow and patient access.
- Administered laser therapies under supervision, adhering to safety protocols and procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
STNA
Symphony of Mentor
Mentor, OH
09.2019 - 03.2023
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with medical procedures, maintaining compliance with safety protocols and regulations.
- Monitored vital signs and reported changes in resident conditions to healthcare team promptly.
- Trained new staff on best practices for resident care, fostering a supportive team environment.
Customer Service Representative
Telemarketing
Cleveland, OH
02.2010 - 06.2012
- Resolved customer inquiries and issues efficiently through comprehensive knowledge of products and services.
- Managed high call volumes while maintaining quality service and customer satisfaction.
- Collaborated with team members to streamline processes, improving response time for customer requests.
- Documented customer interactions accurately in CRM software for tracking and analysis purposes.
- Conducted follow-up calls to ensure resolution satisfaction, fostering positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Moreno Valley College
Moreno Valley, CAHigh School Diploma -
Glenville High School
Cleveland, OH06-2007
Skills
- Patient care
- Vital signs monitoring
- Dementia care
- Patient transfers
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CNA - Certified Nursing Assistant
- CMA - Certified Medical Assistant
Languages
English
Timeline
Medical Assistant
Functional Chiropractic And Laser
11.2024 - 03.2025
Nursing Home Health Aide
Comfort Keepers Home Care
03.2023 - 09.2025
STNA
Symphony of Mentor
09.2019 - 03.2023
Customer Service Representative
Telemarketing
02.2010 - 06.2012
No Degree -
Moreno Valley College
High School Diploma -
Glenville High School