LAMIKKA ARDOIN
Teleperformance
Ville Platte,LA
1
Certification
7
years of professional experience
Customer service professional experienced in researching order and account information, reviewing purchase orders, updating records, and documenting customer interactions. Skilled in using order management, CRM, and internal systems to research order history and status, identify where items were ordered, and communicate clear updates. Detail-oriented, computer-proficient, and experienced in high-volume service environments.
Work History
Healthcare Representative
2 Years 8 Months- Identified where items were ordered by researching order and sourcing details.
- Reviewed purchase orders to check order information.
- Used an order management system to research order history and current status.
- Researched customer account, billing, claims, and authorization information using CRM and internal systems.
- Communicated clear updates and next steps to customers through phone and digital support channels.
- Entered and maintained customer information, interaction notes, and follow-up details in CRM and ticketing systems.
- Navigated multiple systems to verify information and resolve service questions accurately.
- Coordinated follow-up when an issue required additional research or support.
Health Representative
1 Year 1 Month- Assisted members with Medicare benefits, provider networks, and coverage questions in a high-volume support environment.
- Researched information in company systems and provided accurate answers and updates.
- Entered insurance coverage and patient demographic information with 99% documentation accuracy.
- Earned a 95%+ quality assurance score through accurate, courteous service.
- Coordinated with care teams and specialists to support follow-up and issue resolution.
- Remote
Health Representative
2 Years 6 Months- Managed 90+ customer interactions per day, researching account information and resolving service inquiries.
- Updated customer records and documented interactions and follow-up activities in CRM software.
- Processed account updates and service inquiries with 98% accuracy.
- Maintained a 95% average customer satisfaction score through accurate information and timely follow-up.
- Remote
Education
Phlebotomy Technician Certification
Skills
Customer service
Order processing support
Purchase order review
Order history and status research
Sourcing detail research
Customer and internal updates
Data entry
Record maintenance
Order management systems
CRM and ticketing systems
Microsoft Word
Excel
Outlook
Documentation accuracy
Attention to detail
Remote support
EMR/EHR platforms
Microsoft Excel
Microsoft Outlook
Typing: 50 WPM
Certification
Louisiana Property and Casualty License — expires April 30, 2028, Nationally Registered Certified Phlebotomy Technician (NRCPT), Basic Life Support (BLS), CPR Certification
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE | REMOTE CUSTOMER SUPPORT
Timeline
Healthcare Representative
Teleperformance
11.2023 - 07.2026Read More
Health Representative
Alacrity
06.2021 - 07.2022Read More
Health Representative
Sedgwick
01.2020 - 07.2022Read More
Area Career Technical College
Phlebotomy Technician Certification
Read More