Summary
Overview
Work History
Education
Skills
Timeline
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Lamin Mansaray

Darby,PA

Summary

Dynamic professional with a proven track record at Prospect Airport Services, excelling in customer assistance and multitasking. Demonstrated ability to enhance passenger satisfaction through effective communication and professionalism. Skilled in Microsoft Office, adept at relationship building, and recognized for decision-making capabilities. Achieved high satisfaction ratings by prioritizing service excellence and efficiency.

Overview

1
1
year of professional experience

Work History

Passenger Service Assistant

Prospect Airport Services
05.2024 - 08.2024
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
  • Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
  • Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.

Personal Shopper

Walmart
07.2023 - 09.2023
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Contributed to team objectives in fast-paced environment.

Education

Bachelor of Science - Computer Programming

Neumann University
Aston, PA
05.2027

Skills

  • Customer Assistance
  • Verbal and written communication
  • Microsoft Office
  • Relationship Building
  • Multitasking
  • Professionalism
  • Clear Communication
  • Decision-Making
  • Public Speaking Confidence

Timeline

Passenger Service Assistant

Prospect Airport Services
05.2024 - 08.2024

Personal Shopper

Walmart
07.2023 - 09.2023

Bachelor of Science - Computer Programming

Neumann University
Lamin Mansaray