Lamisah Eshal
Sacramento,CA
Summary
Goal-oriented professional with a strong focus on training and mentoring. Experienced in coordinating daily operations and resolving customer complaints swiftly. Ready to apply expertise in staff management to enhance team efficiency and drive customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Supervisor
A&w Trinketts
Sacramento, CA
09.2019 - Current
- Supervised daily operations, ensuring team adherence to company standards and policies.
- Trained new employees on operational procedures and customer service excellence.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Monitored staff performance, providing constructive feedback to enhance productivity.
- Resolved customer complaints swiftly, enhancing overall satisfaction ratings.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Office Manager
A&w Trinketts
Sacramento, CA
09.2019 - Current
- Coordinated office operations to enhance workflow efficiency and reduce delays.
- Supervised administrative staff, fostering a collaborative and productive work environment.
- Implemented new filing systems, improving document retrieval speed and accuracy.
- Managed vendor relationships to ensure timely delivery of office supplies and services.
- Developed training programs for new hires, enhancing onboarding experience and knowledge retention.
- Oversaw financial record-keeping, ensuring compliance with organizational policies and procedures.
Independent Facilitator
Twin Rivers Unified School District
Sacramento, CA
03.1993 - Current
- Assisted in planning and coordinating group activities to enhance participant engagement.
- Provided support in creating materials and resources for workshops and training sessions.
- Facilitated discussions among participants to encourage collaboration and idea sharing.
- Organized logistics for events, including scheduling, venue selection, and equipment setup.
- Collected feedback from participants to evaluate session effectiveness and improve future offerings.
- Identified areas in need of improvement and implemented solutions.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Prepared written opinions or decisions regarding cases.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Education
Diploma - Special Needs
Alison
05-2024
Diploma - Applied Behavior Analysis
Alison
Sacramento, CA02-2024
Diploma - Additional Special Needs
Alison
Sacramento, CA11-2023
High School Diploma -
Grant High School
CA06-1987
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Self sufficient
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Supervisor
A&w Trinketts
09.2019 - Current
Office Manager
A&w Trinketts
09.2019 - Current
Independent Facilitator
Twin Rivers Unified School District
03.1993 - Current
Diploma - Special Needs
Alison
Diploma - Applied Behavior Analysis
Alison
Diploma - Additional Special Needs
Alison
High School Diploma -
Grant High School