Summary
Overview
Work History
Education
Skills
Timeline
Manager

Lamonica Gadson

Midway,FL

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

10
10
years of professional experience

Work History

Hybrid Customer Support Senior Assistant.

GAINWELL TECHNOLOGIES
05.2024 - Current
  • Helping healthcare providers enroll into Florida Medicaid,
  • Answering any questions they may have regarding the application, as well as the renewal applications.
  • I also provided claim status to providers, payment info regarding claim as well as prior authorization status.

Manager

A UNIQUE TOUCH LLC
01.2021 - Current
  • Filing certain paperwork
  • Talking with contractors
  • Payroll

Customer service representative

Residential Elevators Inc.
12.2022 - 02.2024
  • Speaking with different homeowners about issues they may have going on with their elevators, and scheduling for techs to go out and fix the issue at hand also Take payments

Claims Processor

Media Riders-CNSI
07.2020 - 12.2020
  • (Worked from home)
  • Processed medical claims
  • Ensured the provider billed properly
  • Ensured correct codes and adjusted medical claims, if necessary

Junior Supervisor (Worked From Home)

Continuum Global Solutions
09.2018 - 07.2020
  • Monitored customer service calls and provided feedback
  • Deescalated calls
  • Assisted customers with payments, enrollment and claims with Aetna Medicare
  • Hostess

Customer Service Rep

LYNX Services
04.2015 - 01.2016
  • Taking incoming calls
  • Helping customers file claims thru Allstate Insurance

Education

High school diploma -

Famu High School
Tallahassee, FL
05.2000

Skills

  • Troubleshooting
  • Problem Solver
  • People Person
  • Team Player
  • Detail Orientated
  • Critical Thinking
  • CPT Coding
  • Insurance Verification
  • Typing
  • Medical Billing
  • Data Entry
  • HIPAA
  • Debits & credits
  • Customer service
  • Medical records
  • Medical terminology
  • Windows
  • Salesforce
  • Quality assurance
  • Sales
  • Microsoft Office
  • Computer skills
  • Team development
  • Communication skills
  • Claims trained
  • Strong organization
  • Fast learner
  • Multitasking and organization
  • Time management
  • Team collaboration

Timeline

Hybrid Customer Support Senior Assistant.

GAINWELL TECHNOLOGIES
05.2024 - Current

Customer service representative

Residential Elevators Inc.
12.2022 - 02.2024

Manager

A UNIQUE TOUCH LLC
01.2021 - Current

Claims Processor

Media Riders-CNSI
07.2020 - 12.2020

Junior Supervisor (Worked From Home)

Continuum Global Solutions
09.2018 - 07.2020

Customer Service Rep

LYNX Services
04.2015 - 01.2016

High school diploma -

Famu High School

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Lamonica Gadson