LaMonica Sullivan-Breaux
Humble
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Cardinal Health
Houston
07.2025 - Current
- Collaborated with healthcare professionals to verify medication orders and patient profiles.
- Developed new customer profiles and updated demographics, allergies, and medications in pharmacy computer systems to enhance patient data accuracy.
- Oversaw electronic and manual filing of prescriptions, ensuring compliance with regulatory standards.
- Coordinated daily operations of department, scheduling tasks and assigning duties to ensure efficient workflow.
Remote Healthcare Customer Service Rep.
TTEC
Englewood
09.2020 - Current
- Determine patient eligibility for special services and Medicaid programs.
- Maintained data integrity by documenting patient-related interactions accurately and concisely, supporting compliance and effective communication.
- Documented all call information according to standard operating policies and procedures.
- Analyzed call volume and average call time to identify trends, enabling informed adjustments to improve service delivery.
- Operated various computer systems to access and retrieve information.
Self Employed
Home Health Care
Crosby
02.2017 - 03.2020
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Monitored patient progress and documented health status changes, ensuring timely updates for healthcare team.
- Coordinated daily medicine schedules and administration to improve client symptom management and quality of life.
- Organized files and records and managed support tasks, enabling managers to focus on critical responsibilities.
Warehouse Associate/Safety Tech
Turner, Fluor Daniels, Performance, Certified Safety
Baytown
05.2014 - 07.2016
- Conducted safety surveys and inspections, preparing reports with findings and recommendations to enhance workplace safety.
- Executed order preparation by efficiently pulling and packing products for timely shipment.
- Supported accurate Inventory management by controlling use and conducting regular cycle counts.
- Collaborated with warehouse team to streamline organization of incoming and outgoing products.
Computer Maintenance
Lee College
Baytown
08.2012 - 12.2012
- Troubleshot and resolved issues with customer PCs and laptops, enhancing user satisfaction through effective solutions.
- Updated, installed, and configured hardware, software, and drivers, optimizing system functionality for improved performance.
- Evaluated and troubleshot laptop and desktop hardware and software issues, performing repair work.
- Installed new hardware, software versions and patches on networked systems.
- Kept computers updated with current patches to maintain system security.
Personal Assistant
Self Employed
Clear Lake
03.2007 - 06.2011
- Surveyed vast amounts of information to promptly address customer inquiries regarding healthcare and Medicaid insurance coverage.
- Facilitated effective information exchange using exceptional verbal communication skills to enhance client understanding.
- Ability to work remotely while keeping all company/client sensitive documents secure.
- Delivered Red Cross resources to assist indigent clients, caregivers, and home health workers in accessing necessary support.
- Managed email, mail and text message communications for personal and business use.
Education
Certification in Computer Support Tech. -
Lee College
Baytown, TX12-2012
Skills
- Medicaid eligibility
- Documentation review Compliance
- Insurance verification
- Claims processing
- ICD coding
- Medical records
- Medical terminology
- HIPAA
- Customer needs analysis
- EMR systems
- Customer support
- Excellent Customer Service
- Multitasking and Prioritization
- Home health
- Medical office
- Microsoft Excel
- Call logs
- HIPAA
Certification
Certified Medical Assistant
Timeline
Patient Care Coordinator
Cardinal Health
07.2025 - Current
Remote Healthcare Customer Service Rep.
TTEC
09.2020 - Current
Self Employed
Home Health Care
02.2017 - 03.2020
Warehouse Associate/Safety Tech
Turner, Fluor Daniels, Performance, Certified Safety
05.2014 - 07.2016
Computer Maintenance
Lee College
08.2012 - 12.2012
Personal Assistant
Self Employed
03.2007 - 06.2011
Certification in Computer Support Tech. -
Lee College