LaMonica Wakefield
Louisville,KY
Summary
Looking to master my skills in the customer service area in each and every aspect including but not limited to the medical field. While sharing and learning from my co workers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
University of Louisville Jewish Hospital OCC
Louisville, KY
07.2022 - Current
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Performed data entry for customer information
- Etc
Customer Service Representative
Spectrum
Louisville, KY
04.2021 - 01.2022
- Answered inbound calls and made outbound calls to customers with a myriad of issues
- Internet repair, billing, video etc, continuous training to provide exceptional customer service, multi tasking and increasing my scope of support
Dispatcher/Customer Service
Canteen Service Company
Louisville, KY
03.2017 - 07.2021
- Answer calls and dispatch services, DOT records, Refunds, Trouble shoot with route drivers and customers
- Billing of products and reporting to corporate and record keeping
- Data entry tasks as well as customer service over the phone dealing with customers account and Account holders
Security Receptionist
Secuity First
Louisville, KY
10.2015 - 02.2017
- Monitored doors, phones, and cameras
- Assist visitors with signing in, Rounds inside and outside of facility, assisted in safety protocol with residents and staff, filled out daily paperwork, kept all paperwork current, utilized office equipment to perform daily duties, trained fellow officers, etc.Accomplishments
- Was able to train staff that came after me
- Also took it upon myself to accumulate training booklets
- The liaison between the Business Office Manager and supervisors
Warehouse Worker
Amazon Fullfilment Center
Jeffersonville, IN
10.2014 - 12.2014
- Seasonal job picking orders in a safe and timely manner
- I had to read the orders, locate and scan the correct bin, pick the necessary items, and drop the totes in a timely manner
Warehouse Worker
Malone Solutions
Louisville, KY
05.2014 - 10.2014
- I made boxes and cartons for different projects
- I also sorted and arranged items to make displays
- Kept area free of debris
Education
Some College (No Degree) -
JCTC
100 E BroadwaySkills
- Customer service
- Phone etiquette
- Front desk
- Guest services
- Hospital experience
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Report Generation
- Complaint resolution
- Appointment Scheduling
- Information Security
- Scheduling
- Paperwork Processing
- Critical Thinking
- Reading Comprehension
- Staff Training
- Clerical Support
- Administrative Support
- Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Deaconess Certification from New Hope Baptist Church
Timeline
Customer Service Representative
University of Louisville Jewish Hospital OCC
07.2022 - Current
Customer Service Representative
Spectrum
04.2021 - 01.2022
Dispatcher/Customer Service
Canteen Service Company
03.2017 - 07.2021
Security Receptionist
Secuity First
10.2015 - 02.2017
Warehouse Worker
Amazon Fullfilment Center
10.2014 - 12.2014
Warehouse Worker
Malone Solutions
05.2014 - 10.2014
Some College (No Degree) -
JCTC