Lamonick Wade
Syracuse
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Home Health Aide & Clinical. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
VNSNY
08.2023 - Current
- Improved patient satisfaction by offering compassionate and attentive concern.
- Diminished pressure for patients and families through successful correspondence and compassionate help.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their appointed visit.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Switchboard Receptionist
Suny Oswego
10.2021 - 02.2023
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Reduced wait times for callers by promptly answering and managing a high volume of incoming calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing over 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Kept records of calls placed and charges incurred.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
Amazon Associate
Amazon
02.2021 - 02.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Education
No Degree - Psychology
SUNY College At Oswego
Oswego, NY05.2025
Skills
- Patient Observation
- Information Protection
- Healthy Meal Preparation
- Infection Prevention
- Patient Education
- Sterilization Techniques
- Emergency Response
- Corrective Action Planning
- Clinical Training
- Empathy and Compassion
- Active Listening
- Organizational Skills
Timeline
Patient Care Technician
VNSNY
08.2023 - Current
Switchboard Receptionist
Suny Oswego
10.2021 - 02.2023
Amazon Associate
Amazon
02.2021 - 02.2023
No Degree - Psychology
SUNY College At Oswego