Summary
Overview
Work History
Education
Timeline
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Lamonique Hall

New York,New York

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed at American Express and Binder And Binder. Excelled in conflict resolution and critical thinking, enhancing client satisfaction and efficiency. Skilled in Microsoft Office Suite and active listening, adept at fostering client relationships and driving successful outcomes.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

American Express
New York, NY
10.2016 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Caseworker

Binder And Binder Social Security Disability Advocates
Queens, NY
09.2020 - 05.2024
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.

Assistant Teacher

Department Of Education
Philadelphia, PA
09.2012 - 09.2016
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

Bachelor Of Business Administration - Business

Los Angeles Film School
Los Angeles, CA
07.2023

Timeline

Caseworker

Binder And Binder Social Security Disability Advocates
09.2020 - 05.2024

Customer Service Representative

American Express
10.2016 - 10.2024

Assistant Teacher

Department Of Education
09.2012 - 09.2016

Bachelor Of Business Administration - Business

Los Angeles Film School
Lamonique Hall