Lamont Dunlap
Kannapolis,NC
Summary
Over 6 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
14
14
years of professional experience
Work History
Independent Courier
Pharmacy Contractor
10.2017 - Current
- Enhanced delivery efficiency by optimizing routes and maintaining strict adherence to schedules.
- Streamlined package handling procedures for quicker order processing and improved customer satisfaction.
- Reduced fuel costs with effective route planning and regular vehicle maintenance.
- Managed time-sensitive deliveries, ensuring prompt arrival to clients while upholding safety standards.
- Increased client retention through exceptional communication and professional demeanor during pickups and dropoffs.
- Maintained accurate records of delivered packages, aiding in smooth business operations and client billing processes.
- Implemented GPS tracking tools to optimize navigation accuracy, enhancing overall service quality.
- Handled fragile items carefully during transportation, resulting in minimal damage claims from clients.
- Adhered strictly to company policies regarding confidentiality when delivering sensitive documents or packages, fostering trust among clientele.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
Owner
Crestbrook Rehabilitation
06.2010 - 08.2019
- Developed and maintained strong relationships with clients, resulting in clients needs being met.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Mentored staff members on best practices in client relations leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired, provided training, and managed a high-performing team of employees dedicated to achieving agency goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability as it related to the best interest of the clients.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NC06.1988
Skills
- Route Planning
- Delivery Documentation
- Deadline Adherence
- Vehicle Maintenance
- Package Delivery and Pick-up
- Smartphone Usage
- GPS Navigation
- Schedule Adherence
- Excellent driving skills
- Handheld scanning devices
- Attention to Detail
- Attention to confidentiality
Timeline
Independent Courier
Pharmacy Contractor
10.2017 - Current
Owner
Crestbrook Rehabilitation
06.2010 - 08.2019
High School Diploma -
Ben L. Smith High School