Lamont Fountain
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than [10 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Gladiator Security Services
, MI
01.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Service Desk Manager
Eastside Tennis And Fitness
Detroit, MI
01.2017 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
- Set and administered department budgets for expenditures, materials and labor.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales
- Handled over $2000 in rental and purchase payments daily with 98% accuracy.
Education
High School Diploma -
Charlotte Forten Academy
Detroit, MI08.2001
Skills
- Decision Making
- Performance Assessment
- Team Leadership
- Finance and Accounting Oversight
- Records Organization and Management
- Cost Reduction
- Supplier Monitoring
- Sales Promotion
- Quality Assurance
- Budget Control
- Business Leadership
- Focus and Follow-Through
- Sales Tracking
- Verbal and Written Communication
- Mathematical Calculation and Reasoning
- Department Oversight
- Problem Anticipation and Resolution
- Direct Sales
- Information Security
- Calendar Management
- Money Handling
- POS Terminal Operations
- Multitasking and Prioritization
- Waste Management and Reduction
- Special Promotions Planning
- Deadline Management
- Customer Relations
- Monitoring Alcohol Consumption
- Handling Difficult Customers
- Cash Handling and Management
- Cleaning and Sanitizing
- Mixology Techniques
- Hospitality and Guest Service
- Identification and Compliance
- Food and Beverage Service
- Responsible Serving
- Bar Operations and Logistics
- Ability to Lift 30 Pounds
- Vendor Management
- Bussing and Serving
- Fast Learner
- Self-Motivated
- Food Delivery and Service
- Liquor Law Compliance
- Crowd Control and Security
- Cost Control
- Honest and Dependable
- Friendly and Outgoing
- Creative Mixology
- Sound Judgment
- Engaging Customers
- Telephone Etiquette
- Private Events and Catering
- Good Conversationalist
- Calm and Composed
- Ordering Supplies
Timeline
Owner/Operator
Gladiator Security Services
01.2020 - Current
Service Desk Manager
Eastside Tennis And Fitness
01.2017 - Current
High School Diploma -
Charlotte Forten Academy