LAMONT GRIGGS
Summary
To find a challenging position with an organization that will enhance logistics and leadership skills with advancement opportunities.
Professional with robust experience in customer service and branch management. Skilled in team leadership, operations optimization, and conflict resolution. Strong focus on collaboration and adapting to changing needs, ensuring high standards and results. Reliable with expertise in workflow management, staff training, and client satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Service Manager
Texas First Rentals
Lancaster Texas
06.2025 - Current
- Managed daily branch operations, ensuring efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing service quality and operational knowledge.
- Implemented process improvements that streamlined workflows and reduced service turnaround times.
- Oversaw inventory management, optimizing stock levels to meet customer demands efficiently.
- Coordinated with cross-functional teams to align branch objectives with corporate strategies.
- Analyzed service metrics to identify trends and drive strategic decisions for branch performance enhancement.
- Led initiatives focused on safety compliance, fostering a culture of safety within the branch environment.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Foreman - Rental Department
Shoppas Material Handling
10.2008 - Current
- Direct supervisor of rental department technician team for repairs and service.
- Manage team to perform equipment inspections, testing and repairs for all makes and models.
- Meet with rental department to ensure placement of equipment for daily deliveries.
- Access and assist with complicated repairs and overall maintenance of equipment.
- Train technicians to adhere to company policies and procedures and customer expectations.
- Operations of PPE gear and safety standard guidelines for the workplace on a daily basis.
- Support to fellow supervisors in the New, Used and Service departments.
- Provide schematics and expertise to team to ensure equipment is returned to service quickly.
- Provide technical support to technicians and the shop.
- Oversee day to day operations of tech performance using labor and ASEC guidelines.
- Implement Preventative maintenance program for units before returning to the customer site.
- Manage labor and parts costs to fit quoted repairs.
- Catalog repairs using technical write ups/pictures for review of department and customers.
- Promoted from CDL driver to field tech to Foreman.
- Knowledge and ability to operate manual and automated tools.
- Keep track of work orders with shop coordinator and rental department.
- Work with other supervisors on storing equipment/attachments in designated space.
- Maintain ASEC standards for Toyota Certified Dealership.
Driver – CDL License
Darr Lift
10.2005 - 10.2008
- Maintains CDL license as required by state law and company policy.
- Adheres to safety protocol as designated by company handbook.
- Maintains tractor logs according to state and federal regulations including DOT.
- Daily pre-trip and inspection of all equipment including tires, fluids and supplies.
- Daily correspondence with dispatch and transportation team on schedules and repairs.
- Use of handheld computer for processing writeups, clocking labor and technical writing.
- Ensure accurate and timely deliveries and pickups to shop and customer site.
- Secure loads safely using lifts, hoists and forklifts. Use of doc plates.
- Keep equipment clean and organized and in top working condition.
- Demonstrate proper equipment usage to customer at point of delivery.
Field Tech
Darr Lift
10.2005 - 10.2008
- Performs Preventative Maintenance and other repairs in the field requested.
- Daily correspondence with dispatch and transportation team on schedules and repairs.
- Diagnose, adjust, repair hydraulic and electric equipment such as forklift, order pickers, reach trucks, golf carts, pallet jacks and scissor lifts in the field.
- Operate and diagnose repairs. Replace damaged parts.
- Repair, rewire, and troubleshoot electrical systems.
- Read operating manuals and wiring schematics.
- Maintain van part inventory for service and repairs.
- Align frames and gears. Assemble gear systems.
- Utilize schedule for PMs, repairs, parts and service with dispatch team.
Education
Associate of Arts - Medical Anthropology
Remington College
Fort Worth, TX01-2003
Skills
- Excel, Outlook, Word, ELC, Haul Ticket program
- Proficient in reading and interpreting schematics
- Staff training and development
- Operations management
- Staff management
- Employee development
- Workforce management
- Willing to learn
- Teamwork
- Customer service
- Problem-solving
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified forklift operator
- Certified scrubber technician
- ASEC Certified
- Certified in CPR
- CDL License
- Toyota certified silver technician
Highlights
- Over sixteen years’ experience in material handling industry. Job titles progressed from driver to field tech to shop foreman.
- Extensive experience repairing and operating reach truck, order picker, sit down lift, and electric pallet jack.
- Skilled in general warehouse operations, shipping and logistics.
- Specializing in truck rental make ready and repairs.
Languages
English
Full Professional
Timeline
Branch Service Manager
Texas First Rentals
06.2025 - Current
Foreman - Rental Department
Shoppas Material Handling
10.2008 - Current
Driver – CDL License
Darr Lift
10.2005 - 10.2008
Field Tech
Darr Lift
10.2005 - 10.2008
Associate of Arts - Medical Anthropology
Remington College