Accomplished Account Manager with 7+ years of experience known for strong negotiation skills and relationship building. Successfully managed client accounts while identifying growth opportunities and improving overall satisfaction.
Work History
Account Manager
4 Years 6 Months
TBF Computing, INC | 01.2022 - 07.2026
Managed client relationships to ensure satisfaction and retention.
Analyzed account performance data to identify growth opportunities.
Coordinated cross-functional teams to deliver on client needs efficiently.
Conducted regular reviews with clients to assess progress and address concerns.
Negotiated contracts and pricing structures to maximize profitability while meeting client expectations.
Improved overall team productivity by implementing best practices in organization and time management.
Collections Agent
1 Year 11 Months
Fiserv | 12.2019 - 11.2021
Managed delinquent accounts, ensuring timely collections and compliance with company policies.
Developed rapport with clients to facilitate payment arrangements and resolve disputes effectively.
Analyzed account data to identify trends, improving collection strategies and processes.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Scheduling Specialist
1 Year 11 Months
Casteel Heating | 11.2017 - 10.2019
Coordinated scheduling for technicians, optimizing daily routes and ensuring timely service delivery.
Managed calendar systems, ensuring accurate resource allocation and minimizing scheduling conflicts.
Implemented process improvements to enhance appointment booking efficiency and customer satisfaction.
Developed training materials for new staff, enhancing onboarding processes and knowledge transfer.
Collaborated with cross-functional teams to streamline communication regarding technician availability and job assignments.
Education
Bachelor of Science - Mass Communications
University of Wisconsin-Sheboygan | Sheboygam, Wisconsin | 05-2009