Professional Summary
Overview
Work History
Education
Skills
Timeline

LaMont Hellens

TBF Computing, INC
Kennesaw,GA
9
years of professional experience

Accomplished Account Manager with 7+ years of experience known for strong negotiation skills and relationship building. Successfully managed client accounts while identifying growth opportunities and improving overall satisfaction.

Work History

Account Manager

4 Years 6 Months
TBF Computing, INC | 01.2022 - 07.2026
  • Managed client relationships to ensure satisfaction and retention.
  • Analyzed account performance data to identify growth opportunities.
  • Coordinated cross-functional teams to deliver on client needs efficiently.
  • Conducted regular reviews with clients to assess progress and address concerns.
  • Negotiated contracts and pricing structures to maximize profitability while meeting client expectations.
  • Improved overall team productivity by implementing best practices in organization and time management.

Collections Agent

1 Year 11 Months
Fiserv | 12.2019 - 11.2021
  • Managed delinquent accounts, ensuring timely collections and compliance with company policies.
  • Developed rapport with clients to facilitate payment arrangements and resolve disputes effectively.
  • Analyzed account data to identify trends, improving collection strategies and processes.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Scheduling Specialist

1 Year 11 Months
Casteel Heating | 11.2017 - 10.2019
  • Coordinated scheduling for technicians, optimizing daily routes and ensuring timely service delivery.
  • Managed calendar systems, ensuring accurate resource allocation and minimizing scheduling conflicts.
  • Implemented process improvements to enhance appointment booking efficiency and customer satisfaction.
  • Developed training materials for new staff, enhancing onboarding processes and knowledge transfer.
  • Collaborated with cross-functional teams to streamline communication regarding technician availability and job assignments.

Education

Bachelor of Science - Mass Communications

University of Wisconsin-Sheboygan | Sheboygam, Wisconsin | 05-2009

Skills

Account management
Client relations
National accounts
Client engagement
Data analysis
Customer service
Budget management
Relationship building

Timeline

Account Manager

TBF Computing, INC
01.2022 - 07.2026Read More

Collections Agent

Fiserv
12.2019 - 11.2021Read More

Scheduling Specialist

Casteel Heating
11.2017 - 10.2019Read More

University of Wisconsin-Sheboygan

Bachelor of Science from Mass Communications
Read More
LaMont Hellens