Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lamont Norwood

Chicago,IL

Summary

I am a Dedicated professional with a track record of enhancing customer satisfaction by implementing effective strategies and promoting strong stakeholder relationships. Excelling in conflict resolution and prioritization, significantly improves service delivery and operational efficiency. I believe it is vital to any organization to demonstrate exceptional interpersonal abilities and a commitment to safety and customer support.

Overview

7
7
years of professional experience

Work History

Security Officer

Allied Universal Security Services
12.2022 - Current
  • Greeted guests professionally and courteously to create a welcoming atmosphere while making safety priority.
  • Reduced potential harm through rapid response in urgent scenarios
  • Addressed concerns related to access control procedures efficiently.
  • Effectively handle three ongoing operational programs to manage store activities.

Transport Associate

Rush Medical Center
12.2022 - 08.2024
  • Delivered outstanding service consistently, resulting in higher satisfaction levels.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced inventory oversight, ensuring consistent stock availability.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by communication and implementing efficient project management tools.

Sales Associate

Nordstrom
11.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Maintenance/ Customer Service Associate

Walmart
06.2017 - 11.2021


  • Conducted preventive, corrective and predictive maintenance actions.
  • Reduced workplace hazards through proper cleaning protocols and signage .
  • Maintained a welcoming environment for visitors through upkeep of common areas, restrooms, and exterior spaces.

Education

High School Diploma - General Studies

Collins Academy High School
1313 S Sacramento Dr Chicago, IL 60623
06.2016

Skills

    Customer Service & Support

    Call Center Operations

    Conflict Resolution

    Prioritization and Organization

    Strong Interpersonal Abilities

Affiliations

Unity Outreach Program

Timeline

Security Officer

Allied Universal Security Services
12.2022 - Current

Transport Associate

Rush Medical Center
12.2022 - 08.2024

Sales Associate

Nordstrom
11.2021 - 03.2022

Maintenance/ Customer Service Associate

Walmart
06.2017 - 11.2021

High School Diploma - General Studies

Collins Academy High School
Lamont Norwood