Lamont Siler

• Facilitated communication between patients and various departments and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

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• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Used Epic to schedule appointments.
• Handled customer service inquiries in person, via telephone and through email.
• Built and maintained positive working relationships with patients and staff.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Verified insurance eligibility and coverage for patients.

• Make door-to-door cable sales presentations in order to sell Intelligent Home and cable services to potential customers in assigned territory
• Utilizes working knowledge of cable television, internet, digital phone and Mobile products, programming choices, and rates
• Record all sales activity and client contact information in CRM system (Buy flow)
• Attend events as needed to promote and sell Internet Home cable services and Mobile.

• Ensured accurate and timely delivery of all packages and specimens using defined route schedules
• Maintained specimen integrity by securing specimens in appropriate coolers until arrival at receiving location with appropriate cooling requirements
• Provided high level of customer service to Patient Service Center staff, internal and external clients and vendors
• Complied with all laws, regulations and policies pertaining to security, confidentiality and privacy of items transported and disposal of items.

• Maintain reports and logbooks of routes, specimens and drivers
• Ensure all specimens are picked up from Service Centers in a timely and efficient manner by communicating with couriers, maintaining daily schedule, and troubleshooting when necessary
• Schedule phlebotomists to assigned nursing home daily
• Conduct payroll supply inventory and administrative assignments
• Conduct screen interviews with new hires.

• Ensure all specimens are picked up from Service Centers in a timely and efficient manner by communicating with couriers, maintaining daily schedule, and troubleshooting when necessary
• Maintain reports and logbooks of routes, specimens and drivers while adhering to the quest Compliance Program, including following all regulatory and division/company policy requirements.

• Ensure all specimens are picked up from Service Centers in a timely and efficient manner by communicating with couriers, maintaining daily schedule, and troubleshooting when necessary
• Maintain reports and logbooks of routes, specimens and drivers while adhering to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.

• Received messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person
• Planned and followed the most efficient routes for delivering goods
• Performed routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

• Delivered mail to residences and business establishments along specified routes
• Maintained professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations and geography of the assigned area
• Reported all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment to supervisor.

• Operate vehicles over specified routes according to time schedules, complying with traffic regulations to ensure passengers reach their destinations smoothly and safely
• Assisted passengers, such as elderly or disabled individuals upon arrival and departure
• Maintained log book of transports, ticketing and receipt information.

• Monitored and authorized entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises
• Created reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.