DEVEN L. SMITH

Partnered with property leadership to oversee daily operations of luxury lease-up communities, enhancing resident satisfaction and supporting occupancy growth.

• Lead leasing operations by managing prospect pipelines, pricing strategies, application processing, lease execution, and resident onboarding.
• Directed approximately 70% of all executed leases during the community's lease-up, playing a pivotal role in establishing occupancy and revenue growth for a newly developed luxury asset.
• Developed and implemented standardized leasing procedures and operational workflows, improving efficiency and ensuring a consistent customer experience.
• Collaborate with regional leadership and cross-functional teams on marketing initiatives, operational planning, and community performance strategies.
• Manage resident accounts, concessions, reporting, and operational data utilizing Yardi Voyager while ensuring accuracy and compliance.
• Managed daily activities for luxury lease-up community.
• Coordinated community engagement and events.
• Plan, coordinate, and execute resident appreciation events, community programming, grand opening initiatives, and marketing activations designed to increase engagement, strengthen resident retention, and enhance brand awareness.
• Cultivated strategic relationships with local businesses and community partners, expanding referral networks and enriching resident experiences.

• Oversaw operational performance across a diverse multi-property portfolio consisting of affordable housing, multifamily residential, and student housing communities, partnering with ownership and executive leadership to achieve occupancy, financial, and resident experience objectives.
• Collaborated with on-site management teams to optimize leasing performance, resident retention, rent collections, and daily operations while ensuring consistency across multiple asset types and markets.
• Monitored key performance indicators including occupancy, leasing activity, rent collections, budgets, resident retention, and operational reporting to identify trends and drive informed business decisions.
• Conducted property inspections, operational audits, and compliance reviews to ensure adherence to affordable housing regulations, company policies, safety standards, and local requirements, enhancing operational integrity.
• Assisted in developing and implementing standardized operating procedures, leasing strategies, and process improvements that increased operational efficiency, strengthened accountability, and supported portfolio profitability.
• Assisted in developing and implementing standardized operating procedures, leasing strategies, and process improvements to drive operational efficiency, strengthen accountability, and optimize portfolio profitability.
• Built and maintained strategic partnerships with ownership groups, vendors, community stakeholders, and cross-functional leadership to support operational initiatives and long-term portfolio performance.
• Partnered with regional and corporate leadership to execute strategic initiatives, support capital improvement projects, and align property performance with organizational objectives across affordable, multifamily, and student housing communities.
• Managed vendor relationships and service agreements to ensure quality execution, regulatory compliance, and timely completion of operational priorities, supporting overall property performance.

• Promoted from Assistant Property Manager/Leasing Manager to oversee the daily operations of two student housing communities, managing leasing performance, resident experience, financial operations, and team coordination.
• Directed day-to-day operations for student housing communities totaling 300+ units, overseeing leasing, resident relations, vendor management, maintenance coordination, financial performance, and operational compliance.
• Maintained occupancy levels above company goals through strategic leasing initiatives, targeted marketing campaigns, and proactive resident retention efforts.
• Led on-site teams, including leasing staff and maintenance personnel, by coaching and providing operational guidance to ensure exceptional service delivery.
• Managed vendor relationships and annual budgets while overseeing capital improvement projects and community enhancements to support operational efficiency and resident satisfaction.
• Analyzed leasing reports, occupancy trends, and property performance metrics to identify opportunities for growth and improve overall asset performance.
• Developed resident engagement initiatives and community programming that enhanced student living experience and strengthened retention.

• Supported leasing and operational management for a student housing community, enhancing marketing initiatives, resident relations, move-in coordination, and daily property operations.
• Supported leasing and operational management for a student housing community, assisting with marketing initiatives, resident relations, move-in coordination, and daily property operations.
• Assisted with property marketing strategies, outreach efforts, and resident engagement initiatives designed to increase occupancy and strengthen community relationships.
• Coordinated resident communications, service requests, and operational follow-up to ensure timely resolution and high resident satisfaction.
• Coordinated resident communications, service requests, and operational follow-up to ensure timely resolution and maintain high resident satisfaction.
• Utilized AppFolio and Yardi to manage resident accounts, leasing activity, property records, reporting, and administrative operations.
• Built strong relationships with residents, vendors, and internal teams while developing the operational knowledge and leadership skills that led to promotion into an On-Site Property Manager role.