Lamonte Wilder
Milwaukee
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and conflict resolution. Recognized for superior customer service and detail-oriented approach, effectively trained personnel and enhanced safety protocols, ensuring a secure environment while fostering a welcoming atmosphere for guests.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
28
28
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Milwaukee, WI
03.2017 - Current
- Monitored surveillance cameras to identify and address security breaches.
- Conducted regular patrols to ensure safety and compliance with regulations.
- Responded promptly to emergencies, coordinating with law enforcement as needed.
- Trained new security personnel in protocols and emergency response procedures.
- Prepared detailed incident reports, documenting findings and actions taken during events.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Uber Driver
Uber
Chicago
04.2015 - Current
- Provided exceptional customer service, ensuring passenger satisfaction during rides.
- Navigated efficiently using GPS technology to optimize route selection and reduce wait times.
- Maintained vehicle cleanliness and safety standards through regular inspections and upkeep.
- Assisted passengers with luggage and special requests, enhancing overall ride experience.
- Monitored traffic conditions and adjusted routes accordingly to avoid delays and improve efficiency.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Adhered to tight schedule and met departure and arrival deadlines.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Pointed out landmarks and other points of interest to passengers.
- Drove VIPs to corporate events and meetings.
Merchandiser
Boston Store
Milwaukee, WI
02.2010 - 08.2015
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales data to optimize product placement and inventory management.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing initiatives.
- Trained and mentored junior staff on merchandising best practices and techniques.
- Managed stock levels, ensuring timely replenishment of merchandise in high-demand areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established relationships with vendors to secure favorable terms and improve product offerings.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Motor Coach Operator
Coach USA
Waukesha, WI
01.1998 - 01.2010
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.
- Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
- Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
Education
Associate of Applied Science - Automotive Engineering
Gateway Technical College
Kenosha, WISkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Conflict de-escalation
- Conflict resolution techniques
Timeline
Security Officer
Allied Universal Security Services
03.2017 - Current
Uber Driver
Uber
04.2015 - Current
Merchandiser
Boston Store
02.2010 - 08.2015
Motor Coach Operator
Coach USA
01.1998 - 01.2010
Associate of Applied Science - Automotive Engineering
Gateway Technical College