Lamora Carey
Performing/ Universal Loan Consultant
Phoenix,AZ
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Engaged and successful with contract, terms, and all verified/notarized document/info research. Well-versed in loan products, laws, and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Solidify verification of all loan terms, contract agreements, and documentation. All whilst providing more than expectational review, documentation,
and integrity.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Performing/ Universal Loan Consultant
Shellpoint Mortgage Servicing
Tempe, AZ
02.2020 - Current
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained strict confidentiality of bank records and client information.
- Compiled database of loan applicants' credit histories, financial statements and other financial information
- Assist with all question, complaints, and concerns related to mortgaging, escrow (taxes and insurance) contract agreements, payment expectation, contact information, loan eligibility, etc.
Ambassador
Clear
Phoenix, AZ
10.2019 - 02.2022
- Researched issues of importance to multiple countries and collaborated with leaders to reach sustainable solutions.
- Participated in pilot programs to test new technologies and strategies.
- Greeted customers and clients to create welcoming atmosphere.
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
- Verified and established personal verification and assisted with Passover through airport security.
Sales Associate
Old Navy
Avondale, AZ
06.2018 - 07.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Actively and securely reviewed consumer credit and financial information to determine credit (card) eligibility whilst maintaining business needs/ set goals.
Timeline
Associate of Science - Psychiatrist
Maricopa Community Colleges - Phoenix College
10.2021 - 12.2023
Performing/ Universal Loan Consultant
Shellpoint Mortgage Servicing
02.2020 - Current
Ambassador
Clear
10.2019 - 02.2022
Sales Associate
Old Navy
06.2018 - 07.2019
Education
Associate of Science - Psychiatrist
Maricopa Community Colleges - Phoenix College
Phoenix, AZ 10.2021 - 12.2023
Skills
Practiced at FHA loan process
Deep knowledge of bankruptcy processes
Financial transactions expertise
Consumer Lending
Loan Origination
Loan Applications
Debt Settlement
Loss Mitigation
Mortgage Refinancing
Report preparation
Complaint resolution
Documentation and reporting
Calm disposition
Data organization
Account verification
Discovery processes
Efficient researcher
Documentation skills
Defect monitoring
Interpersonal Communication