Lamya Bingham
Fort Worth,TX
Summary
Dynamic leader with proven expertise in team management and customer service excellence, honed at Whatta Burger Drive In. Skilled in work assignment delegation and fostering positive relationships, I excel in driving team performance and ensuring high-quality standards. My approach combines analytical thinking with a positive attitude, significantly enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Lead
Whatta Burger Drive In
Bedford , TX
04.2022 - 03.2025
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
Packaging Handler (Seasonal)
Educational Products, Inc School Supply Packaging
Carrollton, TX
04.2023 - 08.2024
- Read order forms to locate items by bin number.
- Accurately picked the required quantities of product during order pulling, while utilizing push carts as needed to fulfill orders.
- Marked and labeled order forms, and packaging paperwork.
- Clean the workstation by breaking down boxes and taking out the trash.
- Inspected packed items for any damages or defects before sealing.
- Stacked boxes or cartons on pallets using proper technique, maximizing pallet loads.
- Monitored work performance to ensure quality standards were met or exceeded.
- Loaded and unloaded items from machines, carts and dollies.
- Lifted heavy cartons and placed them onto conveyor belts for sorting purposes.
- Followed company guidelines for packing methods and packaging materials.
- Ability to lyft up to 50lbs
Seasonal Camp Counselor
Town of Addison
Addison , TX
06.2022 - 07.2023
- Monitored activities matched to individual and group abilities to keep campers safe.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Managed inventory and maintenance of camp equipment and supplies, ensuring resources were available and in good condition.
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Coordinated outdoor adventures, including hiking, canoeing, and ropes courses, emphasizing team building and personal growth.
- Oversaw daily operations of assigned cabin groups, ensuring adherence to schedules and camp rules.
- Communicated regularly with parents regarding their child's progress at camp.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Enforced safety procedures and protocols before, during and post-camp to enhance wellness.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
Education
High School Diploma -
L.D Bell Highschool
Hurst, TX05-2024
Skills
- Work assignment delegation
- Trend tracking
- Performance monitoring
- Financial acumen
- Customer Service
- Equipment maintenance
- Engaging public speaking
- Community outreach
- Positive attitude
- Leadership
- Task prioritization
- Self-Directed
- Attention to detail
- Team management
- Relationship building
- Quality assurance
- Flexible and adaptable
- Analytical and critical thinking
- Goal setting
- Workload balancing
Affiliations
- National honor Society
- Student Council- Secretary
- Choir
- Business Professional
- Lead Tutor of Afterschool
- After-school Charity Volunteer
- Theater Arts
- Public Speaking
Accomplishments
- GPA: 3.8/4.0
- Academic Honor Roll
- Awarded The Most Helpful Hand
- Employee of the Month
- Promotion ( Crew Member to Team Lead)
Timeline
Packaging Handler (Seasonal)
Educational Products, Inc School Supply Packaging
04.2023 - 08.2024
Seasonal Camp Counselor
Town of Addison
06.2022 - 07.2023
Team Lead
Whatta Burger Drive In
04.2022 - 03.2025
High School Diploma -
L.D Bell Highschool
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