Lana Abundez
West Chicago,IL
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals by willingly taking on additional responsibilities. Committed to continuous learning and growth, always seeking opportunities to enhance skills and contribute to the success of the organization.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Crosscountry Mortgage Inc
11.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Monitored Managers email through out the day.
- Processed expenses and reimbursements
- Managed executive calendars, scheduling meetings and appointments.
- Completed data entry tasks with accuracy and efficiency.
- Answered client calls and assisted them with any issues
- Set up clients mortgage loan files
Retail Parts Professional
Advanced Auto Parts
10.2023 - Current
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
- Participated in ongoing professional development opportunities to expand expertise in the automotive field.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
Childcare Assistant
Wheaton Sport Center
05.2023 - 10.2023
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
Recess Supervisor
Winnebago Elementary School
10.2019 - 03.2020
- Ensured compliance with district policies related to safety, first aid, and behavior management during recess time.
- Collaborated with teachers to address individual student needs during recess, ensuring a positive experience for all.
- Managed playground equipment inventory, ensuring availability and proper maintenance for safe use by students.
- Reduced incidents of bullying on the playground through proactive intervention, education, and support for affected students.
- Supported positive relationships among students by encouraging teamwork, empathy, and respect in the playground setting.
Student Supervisor
West Chicago School District 33
03.2013 - 09.2019
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
- Boosted student performance by providing individualized attention and feedback on assignments.
- Collaborated with faculty members to develop targeted strategies for addressing student concerns or issues.
- Established clear expectations for behavior within supervised spaces leading to an increase in quality interactions amongst peers.
- Enhanced student engagement by incorporating interactive activities and supervisory support.
- Flexed between different school areas based on current needs.
- Enforced school district guidelines with students across classes and levels.
- Logged monitoring activities and notable incidents for school administrators.
- Supervised cafeteria periods for different ages and maintained order.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
Customer Service Representative
Midland Snow and Ice Management
12.2007 - 12.2011
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Education
High School Diploma -
West Leyden High School
Northlake, IL06-2004
Skills
- Cash handling proficiency
- Merchandising Strategies
- Data Entry
- Customer Service-Oriented
- Time Management
- Patience and Persistence
- Attention to Detail
- Goal-Oriented
Timeline
Executive Assistant
Crosscountry Mortgage Inc
11.2024 - Current
Retail Parts Professional
Advanced Auto Parts
10.2023 - Current
Childcare Assistant
Wheaton Sport Center
05.2023 - 10.2023
Recess Supervisor
Winnebago Elementary School
10.2019 - 03.2020
Student Supervisor
West Chicago School District 33
03.2013 - 09.2019
Customer Service Representative
Midland Snow and Ice Management
12.2007 - 12.2011
High School Diploma -
West Leyden High School
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