Lana Coleman
Mount Pleasant
Summary
Customer service professional with strong communication and problem-solving skills, dedicated to enhancing customer satisfaction. Proven ability to work effectively both independently and as part of a team. Committed to delivering exceptional service and contributing to overall team success.
Overview
29
29
years of professional experience
Work History
Food Service Worker
Pittsburg ISD
Pittsburg
08.2023 - Current
- Executed meal preparation and service in school setting.
- Maintained cleanliness and safety standards in food service areas.
- Collected payments and provided accurate change to customers.
Caregiver
Stay Care Agency
White Oak
10.2020 - 03.2023
- Delivered personal care and assisted with daily living activities
- Provided transportation, medication management, and companionship
Key Holder
Shoe Department
Mt. Pleasant
11.2019 - 06.2020
- Assisted customers and led store operations
- Managed inventory, offloaded freight, and ensured accurate pricing
- Opened/closed the store and directed employee tasks
Sales/Visual Associate
Bealls
Mt. Pleasant
12.2016 - 11.2019
- Delivered outstanding customer service and managed visual merchandising
- Handled pricing, sales, and inventory control
- Reorganized merchandise to enhance floor layout and customer flow
Tech I
Titus Regional Medical Center
Mt. Pleasant
03.2016 - 11.2016
- Maintained sterile hospital environments and patient rooms
- Replenished linens and cleaned floors
Cashier
Brookshire’s
Gilmer
04.2015 - 03.2016
- Processed customer transactions accurately and efficiently
- Provided friendly and prompt service
Sales Associate
Dillard’s
Cedar Hill
03.2013 - 08.2014
- Assisted customers with fashion selection and merchandise
- Built client relationships and promoted complementary items
Single Copy Sales
Longview News-Journal
Longview
01.2002 - 01.2003
- Managed billing, collections, and customer service
- Handled various aspects of newspaper sales and distribution
File Clerk / Secretary
Hart Engineering
Longview
03.2000 - 01.2002
- Performed data entry, payroll, and clerical duties
- Created and maintained customer files
File Clerk / Runner
Harris Industries
Longview
03.1996 - 03.2000
- Managed phones, mail sorting, office errands, and deliveries
Education
Computer Database Application Certification -
Northeast Texas Community College
Mt. Pleasant, TX01.2019
GED - Computer Courses
Kilgore College
Longview, TX01.1994
Skills
- Customer service
- Communication skills
- Time management
- Point of sale systems
- Adaptability
- Productivity and efficiency
Timeline
Food Service Worker
Pittsburg ISD
08.2023 - Current
Caregiver
Stay Care Agency
10.2020 - 03.2023
Key Holder
Shoe Department
11.2019 - 06.2020
Sales/Visual Associate
Bealls
12.2016 - 11.2019
Tech I
Titus Regional Medical Center
03.2016 - 11.2016
Cashier
Brookshire’s
04.2015 - 03.2016
Sales Associate
Dillard’s
03.2013 - 08.2014
Single Copy Sales
Longview News-Journal
01.2002 - 01.2003
File Clerk / Secretary
Hart Engineering
03.2000 - 01.2002
File Clerk / Runner
Harris Industries
03.1996 - 03.2000
Computer Database Application Certification -
Northeast Texas Community College
GED - Computer Courses
Kilgore College
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