Lana Colley
Christus Health
Sulphur Springs,TX
5
years of professional experience
Clinic Coordinator with experience coordinating 30–60 referral scheduling requests per week between 8 providers, appointment logistics, and front desk patient intake in a busy outpatient setting. Supports HIPAA compliance, insurance verification, and medical supply inventory to keep clinic flow steady and patient concerns addressed quickly. Strengthens retention through proactive follow-up calls and reliable care coordination.
Work History
Clinic Coordinator
9 Months- Coordinate referral scheduling and managed appointment logistics to enhance clinic efficiency.
- Assisted in maintaining compliance with health regulations and organizational policies for quality care delivery.
- Monitored inventory levels of medical supplies, facilitating timely replenishment to avoid shortages.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Helped front desk staff register and process patients.
- Maintained a welcoming environment, addressing patient inquiries and concerns promptly.
Accounts Payable Assistant
1 Year 9 Months- Collaborated with cross-functional teams to streamline invoice processing workflows.
- Utilized accounting software to track payments and manage vendor relationships effectively.
- Maintained organized financial records to support audit processes and compliance requirements.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
Accounts Receivable Clerk
2 Years 8 Months- Managed customer inquiries regarding billing discrepancies, enhancing client relationships through effective communication.
- Processed customer invoices and payments, ensuring accuracy and timely entry into accounting systems.
- Analyzed financial reports to identify trends in accounts receivable performance, informing strategic decisions for process improvements.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Bachelors of Applied Arts & Sciences - Health Care Administration
- Dean's List [Spring 2025, Fall 2025, Spring 2026]
- 3.80 GPA
- National Society of Leadership and Success Member
- Magna Cum Laude
Master of Science - Healthcare Administration
Skills
HIPAA compliance
Patient confidentiality
Insurance verification
Appointment scheduling
Referral coordination
Patient care coordination
Patient registration
Front desk operations
Medical terminology proficiency
Medical records management
Electronic health records
Patient intake
Provider scheduling
Referral management
Timeline
Clinic Coordinator
Christus Health
2025.11 - CurrentRead More
Accounts Payable Assistant
SSCC Gillis LLC
2024.06 - 2026.03Read More
Accounts Receivable Clerk
GSC Enterprises
2022.01 - 2024.09Read More
East Texas A&M University
Bachelors of Applied Arts & Sciences from Health Care Administration
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Texas Tech University
Master of Science from Healthcare Administration
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