Lana Dunaienko

• Oversee a portfolio of seven multifamily communities totaling approximately 1,200 apartment homes.
• Directed operations, financial performance, and asset management for multiple properties, ensuring alignment with organizational goals.
• Prepare and monitor operating and capital budgets to maximize NOI.
• Analyze financial performance, occupancy, leasing trends, and delinquency to drive revenue growth.
• Lead capital improvement projects, refinancing due diligence, lender inspections, and property evaluations.
• Led capital improvement projects, refinancing due diligence, lender inspections, and property evaluations to enhance asset value.
• Develop and implement new operational policies, procedures, and company guidelines.
• Assist with property refinancing by coordinating required documentation and lender requests.
• Oversee vendor contracts, legal matters, property inspections, and resident relations.
• Conduct employee performance evaluations and provide coaching for professional development.
• Assist with property refinancing by coordinating required documentation and lender requests.
• Create, review, and optimize lease agreements to ensure compliance and operational efficiency.
• Source, oversee vendor contracts, legal matters, property inspections, and resident relations.
• Manage resident crises and resolve complex tenant issues professionally.

• Directed leasing, budgeting, maintenance, financial reporting, and resident relations.
• Directed leasing, budgeting, maintenance, financial reporting, and resident relations to enhance community satisfaction and operational efficiency.
• Supervised onsite staff and vendors to ensure high-quality service delivery and compliance with community standards.
• Managed all operations for a 156-unit multifamily community.
• Oversaw daily property operations, ensuring compliance with regulations and tenant satisfaction.
• Managed vendor relationships to optimize maintenance services and reduce operational costs.
• Managed tenant relations to enhance satisfaction and retention rates.
• Conducted regular property inspections, identifying areas for improvement and compliance.
• Oversaw property maintenance, ensuring timely responses to service requests.

• Generated qualified leads and upheld occupancy rates by implementing effective leasing and resident retention strategies.
• Conducted property tours and prepared lease documentation while providing personalized customer service to enhance resident satisfaction.
• Managed lease agreements, ensuring compliance with legal regulations and company policies.
• Facilitated property tours and showcased amenities to prospective tenants.
• Developed strong relationships with residents, addressing concerns and enhancing tenant satisfaction.
• Conducted market research to evaluate rental rates and improve competitive positioning.
• Trained junior leasing consultants on best practices in customer service and lease management.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Available upon request.