Lana Dykes
Le Claire,IA
Summary
Highly motivated and results-driven professional with a proven track record of exceeding customer expectations and resolving complex issues. Possessing a strong ability to assess customer needs and provide tailored solutions, I have successfully trained and developed teams to deliver outstanding performance. Committed to delivering top-notch service as a Customer Service professional, I prioritize building strong customer relationships to drive satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Paraprofessional Educator
Pleasant Valley School District
Bettendorf, IA
10.2019 - 08.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Addressed diverse learning styles through the adaptation of instructional materials and tasks for different ability levels within the classroom setting.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Senior Hairstylist
WILLIAM WESLEY SALON AND SPA
Davenport, IA, USA
05.2013 - 05.2019
- Building a full cliental and maintaining retail goal
- Directly providing quality one on one customer service, while quickly gaining trust and confidence with customers
- Provided educational hands on classes to future professional in a school setting
- Guided new employee orientations and employee training
- Worked in multilevel areas of the company
Hospice CNA/HHA
GENESIS HOSPICE VNA
Bettendorf, IA, USA
06.2008 - 05.2013
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
- Building strong relationships with health care facilities
- Training and development of employees
CNA
RIVERVIEW MANOR
Bettendorf, IA, USA
06.2007 - 06.2008
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Feed patients or assist patients to eat or drink
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Record height or weight of patients
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
Education
Cosmetology - Cosmetology Business
Paul Mitchell The School
Davenport, IA05.2014
CNA program - Nursing Assistist
Scott Community College
Bettendorf, IA05.2007
High School Diploma -
Bettendorf High School
Bettendorf, IA05.2002
Skills
- Community Relations
- Team Building
- Organizational Skills
- Relationship building
References
Laurie Brasche
Principal at Cody Elementary School
(563) 332-0210
Kari Long
President/Event coordinator at Tug Fest Iowa
(563) 349-0856
Credentialsandlicenses
Cosmetology License
Timeline
Paraprofessional Educator
Pleasant Valley School District
10.2019 - 08.2024
Senior Hairstylist
WILLIAM WESLEY SALON AND SPA
05.2013 - 05.2019
Hospice CNA/HHA
GENESIS HOSPICE VNA
06.2008 - 05.2013
CNA
RIVERVIEW MANOR
06.2007 - 06.2008
Cosmetology - Cosmetology Business
Paul Mitchell The School
CNA program - Nursing Assistist
Scott Community College
High School Diploma -
Bettendorf High School