Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lana Galloway

Owensboro

Summary

Seasoned case management professional with 20+ years of experience in delivering high-quality support services. Strong ability to assess client needs and develop tailored care plans that enhance service delivery. Open to new roles and challenges, authorized to work in the US for any employer.

Overview

29
29
years of professional experience

Work History

Care Partner

Thyme Care
04.2025 - Current
  • Provided emotional support to patients and families, fostering a positive environment during difficult times.
  • Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assessed patient needs and facilitated access to appropriate resources and services.

Case Manager

Eversana Life Science Services
01.2025 - 03.2025
  • Case management position insuring patients receive assistance with life changing medication access
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Care Extender

Mindoula Health
08.2022 - 12.2024
  • Population health case management. Working remotely, maintained close contact with health plan members to address social, medical, and behavioral health needs. Used motivational interviewing, coaching, and educating, helped improve health outcomes for members as well as decrease costs for health plan.
  • Advocated for clients' needs within the healthcare system, ensuring access to necessary resources and support services.
  • Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.

Case Manager

GRADD
03.2019 - 08.2022
  • Case management for Medicaid Waiver program in a hybrid setting. Completed required paperwork, maintain HIPAA compliance, followed Medicaid policy and procedures.

Family Support Worker

Commonwealth of Kentucky
09.2017 - 09.2018
  • Determined eligibility for government assistance programs.

Foster Care Specialist

Sunrise Children's Services
05.2007 - 06.2011
  • Case management for therapeutic foster care program

Social Services Clinician

Department of Community Based Services
04.1997 - 04.2007
  • Case management for governmental child protection agency.

Education

Bachelor's - Psychology

Spalding University
Louisville, KY
05.1996

Skills

  • Motivational Interviewing
  • Healthcare documentation
  • Verbal and written communication skills
  • Compassion and empathy
  • Active listening
  • Relationship building
  • EMR management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Organizational skills

Timeline

Care Partner

Thyme Care
04.2025 - Current

Case Manager

Eversana Life Science Services
01.2025 - 03.2025

Care Extender

Mindoula Health
08.2022 - 12.2024

Case Manager

GRADD
03.2019 - 08.2022

Family Support Worker

Commonwealth of Kentucky
09.2017 - 09.2018

Foster Care Specialist

Sunrise Children's Services
05.2007 - 06.2011

Social Services Clinician

Department of Community Based Services
04.1997 - 04.2007

Bachelor's - Psychology

Spalding University

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