Lana Holden
Richmond,VA
Summary
Dedicated and adaptable professional with a proven track record in the intense and fast-paced restaurant industry, showcasing excellent customer service skills and a commitment to delivering exceptional experiences. Seeking a challenging role as a Patient Transport Technician at a hospital, leveraging a strong foundation in prioritizing tasks, maintaining composure under pressure, and ensuring the well-being of individuals. Proven ability to collaborate with diverse teams, communicate effectively, and provide compassionate care to individuals. Eager to transfer my skills from the restaurant industry to contribute to the efficient and safe transportation of patients within a healthcare setting.
Overview
2
2
years of professional experience
Work History
Server
Gus' Bar & Grill
Richmond, United States
09.2023 - Current
- Ensured customer satisfaction by addressing any concerns or issues promptly
- Collaborated with team members to maintain a clean and organized work environment
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, etc.
- Handled cash and credit card transactions accurately and efficiently
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Team Member (Seasonal Position)
Firehouse Subs
Chesapeake, United States
05.2023 - 08.2023
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Engaged with customers to provide recommendations and create a friendly atmosphere
- Managed inventory and restocked supplies as needed
- Operated cash register and processed payments
Team Leader
Green Clean Auto Wash
Chesapeake, United States
03.2022 - 09.2023
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured that all safety protocols were followed while working with hazardous chemicals.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Inspected vehicles for any damages or scratches prior to washing them.
Education
Bachelor of Science - Exercise Science
Virginia Commonwealth University
Richmond, VA05.2026
High School Diploma -
First Colonial High School
Virginia Beach, VA06.2021
Skills
- Excellent customer service
- Strong communication skills
- Ability to work in a fast-paced environment
- Attention to detail
- Critical-thinking
- Adaptability
- Teamwork
- Problem-solving
- Performance Improvement
- Positive and Professional
Timeline
Server
Gus' Bar & Grill
09.2023 - Current
Team Member (Seasonal Position)
Firehouse Subs
05.2023 - 08.2023
Team Leader
Green Clean Auto Wash
03.2022 - 09.2023
Bachelor of Science - Exercise Science
Virginia Commonwealth University
High School Diploma -
First Colonial High School