Lana Holden
Walhalla,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am great at relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Operator
Itron
West Union, SC
01.2024 - Current
- Inspected finished products to verify conformity to quality standards.
- Learned and followed safety and emergency procedures.
- Produced quality products by palletizing, packaging and assembling finished items.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Server
Lighthouse Restaurant, Event Center
Seneca, SC
03.2022 - 01.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Assistant Manager
Save-A-Lot
West Union, SC
04.2019 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored security and handled incidents calmly
- Counted down the tills, and got everything ready to go for the next shift
- Answered phone calls, and satisfied the customers needs
- Filled out daily paperwork so we can keep everything up to date, and organized
- Made sure the store was well maintained, and cleaned
Administrative Assistant
NEXT School Eagle Ridge
Salem, SC
08.2020 - 06.2022
- Answered many phone calls, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Scanned documents to the correct people
- Organized, and planned events
- Kept my area well maintained, and cleaned
Education
High School Diploma -
Next School Eagle Ridge
Salem, SC06-2020
Skills
- Accounting Techniques
- Financial Statements
- Customer Relationship Management
- Business Administration
- Set Organizational Policies
- Greet Guests
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Document Scanning
- Telephone Reception
- Manufacturing procedures
- Maintenance and repair
- Attention to detail
- Table resetting
- Food inspection
- Cleanliness standards
- Strong work ethic
I ENJOY MANAGING MONEY, AND HELPING SATISFY ALL OF THE CUSTOMERS NEEDS.
I have a big heart, and care about others. I am very reliable, and a honest person. I have lots of experience when it comes to managing money, and being under little to no supervision. I learn extremely fast in all types of environments, and I have a positive mindset. I get along well with others, and I am a team player. I always want to go above and beyond everyone's expectations so I can grow, and excel in my workplace. I always strive for people that I meet to walk away completely satisfied with how I helped them because I always take pride in everything I do
Timeline
Operator
Itron
01.2024 - Current
Server
Lighthouse Restaurant, Event Center
03.2022 - 01.2023
Administrative Assistant
NEXT School Eagle Ridge
08.2020 - 06.2022
Assistant Manager
Save-A-Lot
04.2019 - 12.2022
High School Diploma -
Next School Eagle Ridge